- Product Details
- Delivery & Returns
Delivery & Returns
Standard delivery from order, including manufacture, takes approximately 4 weeks depending on the time of year. Please see each individual product page for seasonal changes. Your estimated dispatch date is shown on the confirmation email sent to you, at the time of order.
SPECIALISED COVERS OFFER FREE DELIVERY WITH DPD ON ALL PRODUCTS SENT TO THE UK MAINLAND.
Deliveries outside of the UK mainland will incur additional charges (see the table below).
If your country isn’t included in the table, please contact our team on +44 (0) 1943 864 646 or alternatively email us at firstname.lastname@example.org
If your mobile number has been provided, DPD will send an automated text, to you, with an hour delivery slot on your delivery day. This also gives you the option to rearrange your delivery for another day.
7 WORKING DAYS FAST TRACK
This service is available online and through our Sales Office at the additional cost of £50. Delivery constitutes dispatch of your order within 7 working days from the date of order when placed before noon on any working day. Orders after that will be placed on the system the following day and the dispatch date calculated from then. Orders placed on a weekend will be processed on the following Monday so an expected dispatch will be calculated from that date.
Weekend Delivery is available at an additional cost of £25 and constitutes a Saturday or Sunday, following the relevant delivery period. Either day can be specified if required, and requested by phone or in 'additional information' at point of order. If not, the delivery day will be confirmed by DPD.
Please note, if you are purchasing from outside the EU, you may incur additional import duties set for that country. The prices below are for the dispatch on single items, if it is a multiple order please call for a quote.
GUIDE DELIVERY COSTS FOR 1 PARCEL
- Belgium, France, Germany, Luxembourg - £29
- Netherlands - £30
- Austria, Denmark, Liechenstein - £33
- Channel Islands, Ireland, Isle of Man, Northern Ireland - £29
- Czech Republic, Slovakia, Spain - £37
- Estonia, Finland, Hungary, Poland, Portugal, Slovenia - £50
- Italy - £42
- Bulgaria, Latvia, Lithunia, Romania, Serbia - £35
- Greece - £48
- Bosnia, Croatia, Iceland - £70
- USA - £89
- Gibraltar, Norway, Switzerland - £90
- Bahrain, Japan - £150
- Mexico, South Africa - £200
- Malaysia - £175
- Australia, Barbados, Bermuda, Brazil, Canada, Chile, China, Cuba, Hong Kong, New Zealand - £200
- Kuwait, Saudi Arabia, Singapore, United Arab Emirates - £300
- Cyprus - £110
- If not listed please call for a quote
Here at Specialised Covers we do our best to ensure customers are satisfied with the products they purchase and any faults on our part are dealt with swiftly and efficiently. Due to the nature of the products we sell and manufacture at Specialised Covers Ltd we have 2 returns policy dependent on whether the goods are made to order or stock items. Please see our returns policy below. For full details regarding Fabric Guarantees, Manufacturing Warranties, repairs and returns please see our Terms & Conditions page.
RETURNS POLICY - NON TAILORED COVERS / GOODS:
In the unlikely event of you wishing to return an item to us, please ensure that you send items back via Recorded Delivery. This will ensure that you have proof of postage and can also obtain proof of delivery.
14 DAYS RETURN POLICY:
If for whatever reason you do not like an item when it arrives, or it is damaged in transit, you can return it within 14 days of receiving it and we will issue a refund or replacement (provided that no personalisation has been carried out). Note however, that costs of return will not be refunded.
All unwanted goods and items shall be returned to Specialised Covers Ltd, Returns Department, 1 And 2 Riverdale House, Dockfield Road, Shipley, West Yorkshire, BD17 7AD at the purchaser’s own expense. No ‘Postage and Packing’ costs, of any kind, will be included in the refund price of the returned good/s or item/s.
Items that go missing in the post will not be considered to have been returned to Specialised Covers Ltd. Safe delivery of returned goods is the full responsibility of the sender, and any such lost items will need to be claimed for by the sender. Specialised Covers will take no responsibility for items that go missing whilst in transit. For this reason we advise that all returning items are given full postal insurance.
Please note that all items returned should be posted to our main address - as shown above and on our Contact Us page. A full refund or exchange will be given provided that the items have not been damaged or used and returned to us within 14 days of purchase. Please also enclose a copy of your invoice together with details as to why you are returning your order and how you wish to have the matter resolved.
Items with defects of material or workmanship will be repaired or replaced at our discretion as covered under the manufacturers warranty.
RETURNS POLICY - TAILORED / BESPOKE COVERS
Please be aware, all good and items that are ‘Handmade To Order', ‘Made to Order’, ‘Tailor Made’, ‘Tailor made to the individual’ ‘Bespoke’ or any other term that indicates that an item has been specifically, or specially, made for the purchaser is hereby known as ‘Bespoke’ and cannot be returned to us for a refund. (Please see ‘Distance Selling Act’ for your statutory rights).
Customers should always check with us before placing an order. If you are unsure about any item you wish to purchase from us, please email email@example.com or phone 01943 864 646 with your enquiry.
We reserve the right to offer a refund up to the total full value of the item purchased. Any refunds offered will not include any ‘Postage and Packing’ cost that have been incurred by either party.
Please Contact us before returning any ‘Bespoke’ goods or items.
Should any 'Bespoke' goods, or items, be returned to us without prior agreement in writing (i.e. by email or Letter) it will be the purchasers full responsibility to make arrangements to have any such 'Bespoke' goods, or items, returned to them at their own expense. We will attempt to contact you via email upon receipt of any unsolicited returned ‘Bespoke’ goods, or items, with our intent. Unsolicited returned 'Bespoke' goods, or item, left unclaimed for more than 90-days shall be considered as abandoned by the purchaser and become the property of Specialised Covers.
As the majority of our items are made to order to customers requests and vehicles they are all unique. Whilst every effort will be made to emulate the product shown in the photographs variation is to be expected. This can include but is not limited to:
- Slight colour variations - Slight fit variations - Different style of pipings and seams - Different size and weight
Please note all our goods are fully insured in transit to our customers and should an item get lost or damaged in transit we shall take care of it.
Unfortunately Specialised Covers are unable to offer a repairs policy. Used covers can damage our machinery and our facility has strict rules on cleanliness that a used cover would infringe. In the unlikely event that your cover does come into disrepair, you can contact a member of our team for advice. It may be possible to send fabric to repair your cover. All damage and repair work will be judged on a case by case basis and dealt with as necessary. Please contact our Customer service team to discuss your issues.
Unable to find your answer? Contact our Customer Service team on 01943 864 646 or alternatively email us at firstname.lastname@example.org
SPECIALISED COVERS WILL NOT ACCEPT THE FOLLOWING
1. Any customer personal feeling or subjective reason is not allowed for exchange or refund, based on the fact that the product is not perfectly suited to you or the end result does not meet your expectation.
2. Slight colour difference. We have done our best to display as accurately as possible the colours of the apparels shown on our website. However, because the colours you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate.
3. The customer doesn’t like the colour or style, and wishes to change to another colour or style/pattern/design.
4. Customer carelessness of handling or opening the parcel e.g. damaging the item whilst opening with scissor or penknife and dirt due to dirty hands.
Please be careful when opening your parcel.
Frequently Asked Questions
First class product
SLK320 Best tailor made covers available, fits perfect, water proof, breathable. excellent communication and British made what more could you ask for
We are well pleased with our new Customised Front Cover for our Barcelona Unicorn 2. We have used it three times now. Fits perfectly. Easy to fit in a couple of minutes. Stays in place and looks the part on the caravan. It cleans easily enough with a soft cloth and soapy water. Would recommend Specialised Covers to anyone. Good to do business with. Order was ready at the allotted time and the staff are pleasant to deal with. Thank you once again.
Well, price is a bit subjective. I bought an outside cover for my Aston Martin and it works out about £150 cheaper than buying one from Aston Martin. So still quite expensive. The covers are made to order so take up to 4 weeks, which is a bit of a faff. However, when it arrived it fit like a glove. It is shaped exactly for the car and has elasticated ends and 4 straps to keep it snug. The strap ends sit neatly inside their own little pockets so dont touch the car. Its a lot easier to have 2 people put it on and take it off but I have done it on my own. So, in short, excellent ( if a little slow ) service and excellent product. I would definately recommend them .
I ordered a towing cover for my Caravan only a week or so before I left for a months touring. Due to being busy their lead time on orders was 2-3 weeks so it didn't look like I'd get it on time - However they pushed it through and I received the cover the day before I left - which to my mind was over and above the call of duty. The Cover has done many hundreds of miles in the last month and has been perfect, doing exactly what it says on the tin, easy and quick to fit ( after the first time when its new and you are unfamiliar ! ). The quality of the cloth and fixings are good. I'm considering a full caravan cover now for the winter and I won't be looking anywhere else !
From the start of the order, to it being completed and despatched, I was kept informed. The cover is superb & fits perfectly. You definitely get what you pay for...wonderful quality. Would highly recommend specialised covers.
great service from start to finish, easy web site, ordering easy and delivery made in timescale. On receipt product was found to be 100% as described.
Service quicker than promised - easy to deal with and clear communication.
We've had caravans for many years but this year we invested in a cover. It went on extremely easily and, even in very high winds, has not had any problems. I would add is that window covers should go on before putting cover on - its too much of a hassle to do otherwise. Advice on how to keep bubble wrap on sharp door latch would be useful as elastic bands don't appear to work.
I ordered a car cover for my BMW e46 M3. The cover arrived on time. It is of very high quality and fits the car perfectly. Highly recommended.
Great quality custom car cover which fits my car like a glove. The no quibble replacement, as a defect was found in the original cover, shows the company takes their reputation for producing flawless high quality products seriously. A joy to deal with.
the quality of their covers is extremely terrific. Even when I phoned up to order it, the guy on the phone was very helpful and knowledgable, and helped me get the correct cover, colour and material for the car. When it arrived it was a really great product, and as I am restoring another car, when it is completed , then I will order up another cover , so 2 cars and 2 covers. certainly would recommend them.
Excellent high quality product. Fits very well. Tracking of the production process is very transparent. A pity, they'll not be in the EU anymore soon :-(
Really happy with the cover and service provided fits our caravan perfectly. Would most definitely recommend and no doubt make future purchases
Absolutely TOP customer service! Excellent quality indoor and outdoor car cover for my BMW M2. Ordered from Belgium.
very very good product fit is spot on I would recommend to anyone thanks pete