Footstools - (Dimensions Height 58cm / Width 62cm / Length 62cm)
- Product Details
- Delivery & Returns
Delivery & Returns
Standard delivery from order, including manufacture, takes approximately 4 weeks depending on the time of year. Please see each individual product page for seasonal changes. Your estimated dispatch date is shown on the confirmation email sent to you, at the time of order.
SPECIALISED COVERS OFFER FREE DELIVERY WITH DPD ON ALL PRODUCTS SENT TO THE UK MAINLAND.
Deliveries outside of the UK mainland will incur additional charges (see the table below).
If your country isn’t included in the table, please contact our team on +44 (0) 1943 864 646 or alternatively email us at email@example.com
If your mobile number has been provided, DPD will send an automated text, to you, with an hour delivery slot on your delivery day. This also gives you the option to rearrange your delivery for another day.
7 WORKING DAYS FAST TRACK
This service is available online and through our Sales Office at the additional cost of £50. Delivery constitutes dispatch of your order within 7 working days from the date of order when placed before noon on any working day. Orders after that will be placed on the system the following day and the dispatch date calculated from then. Orders placed on a weekend will be processed on the following Monday so an expected dispatch will be calculated from that date.
Weekend Delivery is available at an additional cost of £25 and constitutes a Saturday or Sunday, following the relevant delivery period. Either day can be specified if required, and requested by phone or in 'additional information' at point of order. If not, the delivery day will be confirmed by DPD.
Please note, if you are purchasing from outside the EU, you may incur additional import duties set for that country. The prices below are for the dispatch on single items, if it is a multiple order please call for a quote.
GUIDE DELIVERY COSTS FOR 1 PARCEL
- Belgium, France, Germany, Luxembourg - £29
- Netherlands - £30
- Austria, Denmark, Liechenstein - £33
- Channel Islands, Ireland, Isle of Man, Northern Ireland - £29
- Czech Republic, Slovakia, Spain - £37
- Estonia, Finland, Hungary, Poland, Portugal, Slovenia - £50
- Italy - £42
- Bulgaria, Latvia, Lithunia, Romania, Serbia - £35
- Greece - £48
- Bosnia, Croatia, Iceland - £70
- USA - £89
- Gibraltar, Norway, Switzerland - £90
- Bahrain, Japan - £150
- Mexico, South Africa - £200
- Malaysia - £175
- Australia, Barbados, Bermuda, Brazil, Canada, Chile, China, Cuba, Hong Kong, New Zealand - £200
- Kuwait, Saudi Arabia, Singapore, United Arab Emirates - £300
- Cyprus - £110
- If not listed please call for a quote
Here at Specialised Covers we do our best to ensure customers are satisfied with the products they purchase and any faults on our part are dealt with swiftly and efficiently. Due to the nature of the products we sell and manufacture at Specialised Covers Ltd we have 2 returns policy dependent on whether the goods are made to order or stock items. Please see our returns policy below. For full details regarding Fabric Guarantees, Manufacturing Warranties, repairs and returns please see our Terms & Conditions page.
RETURNS POLICY - NON TAILORED COVERS / GOODS:
In the unlikely event of you wishing to return an item to us, please ensure that you send items back via Recorded Delivery. This will ensure that you have proof of postage and can also obtain proof of delivery.
14 DAYS RETURN POLICY:
If for whatever reason you do not like an item when it arrives, or it is damaged in transit, you can return it within 14 days of receiving it and we will issue a refund or replacement (provided that no personalisation has been carried out). Note however, that costs of return will not be refunded.
All unwanted goods and items shall be returned to Specialised Covers Ltd, Returns Department, 1 And 2 Riverdale House, Dockfield Road, Shipley, West Yorkshire, BD17 7AD at the purchaser’s own expense. No ‘Postage and Packing’ costs, of any kind, will be included in the refund price of the returned good/s or item/s.
Items that go missing in the post will not be considered to have been returned to Specialised Covers Ltd. Safe delivery of returned goods is the full responsibility of the sender, and any such lost items will need to be claimed for by the sender. Specialised Covers will take no responsibility for items that go missing whilst in transit. For this reason we advise that all returning items are given full postal insurance.
Please note that all items returned should be posted to our main address - as shown above and on our Contact Us page. A full refund or exchange will be given provided that the items have not been damaged or used and returned to us within 14 days of purchase. Please also enclose a copy of your invoice together with details as to why you are returning your order and how you wish to have the matter resolved.
Items with defects of material or workmanship will be repaired or replaced at our discretion as covered under the manufacturers warranty.
RETURNS POLICY - TAILORED / BESPOKE COVERS
Please be aware, all good and items that are ‘Handmade To Order', ‘Made to Order’, ‘Tailor Made’, ‘Tailor made to the individual’ ‘Bespoke’ or any other term that indicates that an item has been specifically, or specially, made for the purchaser is hereby known as ‘Bespoke’ and cannot be returned to us for a refund. (Please see ‘Distance Selling Act’ for your statutory rights).
Customers should always check with us before placing an order. If you are unsure about any item you wish to purchase from us, please email firstname.lastname@example.org or phone 01943 864 646 with your enquiry.
We reserve the right to offer a refund up to the total full value of the item purchased. Any refunds offered will not include any ‘Postage and Packing’ cost that have been incurred by either party.
Please Contact us before returning any ‘Bespoke’ goods or items.
Should any 'Bespoke' goods, or items, be returned to us without prior agreement in writing (i.e. by email or Letter) it will be the purchasers full responsibility to make arrangements to have any such 'Bespoke' goods, or items, returned to them at their own expense. We will attempt to contact you via email upon receipt of any unsolicited returned ‘Bespoke’ goods, or items, with our intent. Unsolicited returned 'Bespoke' goods, or item, left unclaimed for more than 90-days shall be considered as abandoned by the purchaser and become the property of Specialised Covers.
As the majority of our items are made to order to customers requests and vehicles they are all unique. Whilst every effort will be made to emulate the product shown in the photographs variation is to be expected. This can include but is not limited to:
- Slight colour variations - Slight fit variations - Different style of pipings and seams - Different size and weight
Please note all our goods are fully insured in transit to our customers and should an item get lost or damaged in transit we shall take care of it.
Unfortunately Specialised Covers are unable to offer a repairs policy. Used covers can damage our machinery and our facility has strict rules on cleanliness that a used cover would infringe. In the unlikely event that your cover does come into disrepair, you can contact a member of our team for advice. It may be possible to send fabric to repair your cover. All damage and repair work will be judged on a case by case basis and dealt with as necessary. Please contact our Customer service team to discuss your issues.
Unable to find your answer? Contact our Customer Service team on 01943 864 646 or alternatively email us at email@example.com
SPECIALISED COVERS WILL NOT ACCEPT THE FOLLOWING
1. Any customer personal feeling or subjective reason is not allowed for exchange or refund, based on the fact that the product is not perfectly suited to you or the end result does not meet your expectation.
2. Slight colour difference. We have done our best to display as accurately as possible the colours of the apparels shown on our website. However, because the colours you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate.
3. The customer doesn’t like the colour or style, and wishes to change to another colour or style/pattern/design.
4. Customer carelessness of handling or opening the parcel e.g. damaging the item whilst opening with scissor or penknife and dirt due to dirty hands.
Please be careful when opening your parcel.
Frequently Asked Questions
After having 3 TowPro Elite towing covers when we changed our caravan we went straight back to Specialised Covers and ordered one. Unfortunately the cover arrived and we went into lock down 1. When we finally come out of lockdown we were able to try out the cover, this was some 3 months later. It did not fit, much to tight, when we contacted them it was not a problem, they collected the original and re manufactured a replacement cover. Excellent Company.
Great communication after I placed the order to confirm cover fit for mirrors and spoiler size. Cover fits perfectly and has kept the car gleaming!
I ordered a fitted indoor cover for a Ferrari 430 and had a distinct specification in mind. I had previously used the company for other vehicles. The cover arrived and as predicted, the quality was second to none and was an exact match of my requirements. I have recommended the company to several friends.
Fitted perfectly very well made and of good design
Very pleased with service in general, fast friendly and efficient. The cover is great, fits well and does what it says on the box!
Easy to fit and very efficient
It was very easy to place my order it was delivered on time fit perfect I had a slight problem with the zip reported it they picked it up to suit me replaced the zip and turned it in no time at all I am very pleased with the cover and I will recommend Specialised Cover to all my family & friends a great product.
It looks & feels better than the covers that I have had in the past.
Good communication. Delivered on time. Good quality product. Perfect fit.
So far, so good.. We received our cover in mid December, and fitted it within a few days. It was easy to put on, and as far as we can tell, has been effective in protecting the caravan from the worst of the recent horrendous weather. The cover was made to order for our unusual folding caravan. The firm was very helpful and we are pleased with the fit.
Beautifully made well fitting covers. The company's service was excellent . Everything arrived when they said it would
The cover is very easy to fit and really does protect the front of the caravan while towing. It especially keeps the front clean for when you arrive on site. I would recommend specialised covers because the quality is great and I think the price is very reasonable.
I bought a cover for my Aprilia Tuono. After having various other covers over the years I have to say this is the best yet. Perfect fit and I was able to pick the colour making it idividual. The material is very durable but lightweight and seems to breath well allowing my bike to stay dry underneath. All in all a fantastic cover and I would happily recommend to others.
Purchased a towing cover, so glad I did, fit was perfect. And if course it does the job its intended for, keeping our van clean and safe when travelling. Its very easy to put on and take off, I have no problem doing it by myself. All in all, very pleased and I would highly recommend specialised covers to anyone considering purchasing a towing cover.
Excellent customer service and good quality product.
Excellent, personal customer service. Also very good tracking of where the product was in view of my order. The cover itself is very well made and does what it says on the packet. One slight improvement would be a way of catching the lower half of the cover up when accessing the gas bottle locker