- Product Details
- Delivery & Returns
Delivery & Returns
Standard delivery from order, including manufacture, takes approximately 4 weeks depending on the time of year. Please see each individual product page for seasonal changes. Your estimated dispatch date is shown on the confirmation email sent to you, at the time of order.
SPECIALISED COVERS OFFER FREE DELIVERY WITH DPD ON ALL PRODUCTS SENT TO THE UK MAINLAND.
Deliveries outside of the UK mainland will incur additional charges (see the table below).
If your country isn’t included in the table, please contact our team on +44 (0) 1943 864 646 or alternatively email us at firstname.lastname@example.org
If your mobile number has been provided, DPD will send an automated text, to you, with an hour delivery slot on your delivery day. This also gives you the option to rearrange your delivery for another day.
7 WORKING DAYS FAST TRACK
This service is available online and through our Sales Office at the additional cost of £50. Delivery constitutes dispatch of your order within 7 working days from the date of order when placed before noon on any working day. Orders after that will be placed on the system the following day and the dispatch date calculated from then. Orders placed on a weekend will be processed on the following Monday so an expected dispatch will be calculated from that date.
Weekend Delivery is available at an additional cost of £25 and constitutes a Saturday or Sunday, following the relevant delivery period. Either day can be specified if required, and requested by phone or in 'additional information' at point of order. If not, the delivery day will be confirmed by DPD.
Please note, if you are purchasing from outside the EU, you may incur additional import duties set for that country. The prices below are for the dispatch on single items, if it is a multiple order please call for a quote.
GUIDE DELIVERY COSTS FOR 1 PARCEL
- Belgium, France, Germany, Luxembourg - £29
- Netherlands - £30
- Austria, Denmark, Liechenstein - £33
- Channel Islands, Ireland, Isle of Man, Northern Ireland - £29
- Czech Republic, Slovakia, Spain - £37
- Estonia, Finland, Hungary, Poland, Portugal, Slovenia - £50
- Italy - £42
- Bulgaria, Latvia, Lithunia, Romania, Serbia - £35
- Greece - £48
- Bosnia, Croatia, Iceland - £70
- USA - £89
- Gibraltar, Norway, Switzerland - £90
- Bahrain, Japan - £150
- Mexico, South Africa - £200
- Malaysia - £175
- Australia, Barbados, Bermuda, Brazil, Canada, Chile, China, Cuba, Hong Kong, New Zealand - £200
- Kuwait, Saudi Arabia, Singapore, United Arab Emirates - £300
- Cyprus - £110
- If not listed please call for a quote
Here at Specialised Covers we do our best to ensure customers are satisfied with the products they purchase and any faults on our part are dealt with swiftly and efficiently. Due to the nature of the products we sell and manufacture at Specialised Covers Ltd we have 2 returns policy dependent on whether the goods are made to order or stock items. Please see our returns policy below. For full details regarding Fabric Guarantees, Manufacturing Warranties, repairs and returns please see our Terms & Conditions page.
RETURNS POLICY - NON TAILORED COVERS / GOODS:
In the unlikely event of you wishing to return an item to us, please ensure that you send items back via Recorded Delivery. This will ensure that you have proof of postage and can also obtain proof of delivery.
14 DAYS RETURN POLICY:
If for whatever reason you do not like an item when it arrives, or it is damaged in transit, you can return it within 14 days of receiving it and we will issue a refund or replacement (provided that no personalisation has been carried out). Note however, that costs of return will not be refunded.
All unwanted goods and items shall be returned to Specialised Covers Ltd, Returns Department, 1 And 2 Riverdale House, Dockfield Road, Shipley, West Yorkshire, BD17 7AD at the purchaser’s own expense. No ‘Postage and Packing’ costs, of any kind, will be included in the refund price of the returned good/s or item/s.
Items that go missing in the post will not be considered to have been returned to Specialised Covers Ltd. Safe delivery of returned goods is the full responsibility of the sender, and any such lost items will need to be claimed for by the sender. Specialised Covers will take no responsibility for items that go missing whilst in transit. For this reason we advise that all returning items are given full postal insurance.
Please note that all items returned should be posted to our main address - as shown above and on our Contact Us page. A full refund or exchange will be given provided that the items have not been damaged or used and returned to us within 14 days of purchase. Please also enclose a copy of your invoice together with details as to why you are returning your order and how you wish to have the matter resolved.
Items with defects of material or workmanship will be repaired or replaced at our discretion as covered under the manufacturers warranty.
RETURNS POLICY - TAILORED / BESPOKE COVERS
Please be aware, all good and items that are ‘Handmade To Order', ‘Made to Order’, ‘Tailor Made’, ‘Tailor made to the individual’ ‘Bespoke’ or any other term that indicates that an item has been specifically, or specially, made for the purchaser is hereby known as ‘Bespoke’ and cannot be returned to us for a refund. (Please see ‘Distance Selling Act’ for your statutory rights).
Customers should always check with us before placing an order. If you are unsure about any item you wish to purchase from us, please email email@example.com or phone 01943 864 646 with your enquiry.
We reserve the right to offer a refund up to the total full value of the item purchased. Any refunds offered will not include any ‘Postage and Packing’ cost that have been incurred by either party.
Please Contact us before returning any ‘Bespoke’ goods or items.
Should any 'Bespoke' goods, or items, be returned to us without prior agreement in writing (i.e. by email or Letter) it will be the purchasers full responsibility to make arrangements to have any such 'Bespoke' goods, or items, returned to them at their own expense. We will attempt to contact you via email upon receipt of any unsolicited returned ‘Bespoke’ goods, or items, with our intent. Unsolicited returned 'Bespoke' goods, or item, left unclaimed for more than 90-days shall be considered as abandoned by the purchaser and become the property of Specialised Covers.
As the majority of our items are made to order to customers requests and vehicles they are all unique. Whilst every effort will be made to emulate the product shown in the photographs variation is to be expected. This can include but is not limited to:
- Slight colour variations - Slight fit variations - Different style of pipings and seams - Different size and weight
Please note all our goods are fully insured in transit to our customers and should an item get lost or damaged in transit we shall take care of it.
Unfortunately Specialised Covers are unable to offer a repairs policy. Used covers can damage our machinery and our facility has strict rules on cleanliness that a used cover would infringe. In the unlikely event that your cover does come into disrepair, you can contact a member of our team for advice. It may be possible to send fabric to repair your cover. All damage and repair work will be judged on a case by case basis and dealt with as necessary. Please contact our Customer service team to discuss your issues.
Unable to find your answer? Contact our Customer Service team on 01943 864 646 or alternatively email us at firstname.lastname@example.org
SPECIALISED COVERS WILL NOT ACCEPT THE FOLLOWING
1. Any customer personal feeling or subjective reason is not allowed for exchange or refund, based on the fact that the product is not perfectly suited to you or the end result does not meet your expectation.
2. Slight colour difference. We have done our best to display as accurately as possible the colours of the apparels shown on our website. However, because the colours you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate.
3. The customer doesn’t like the colour or style, and wishes to change to another colour or style/pattern/design.
4. Customer carelessness of handling or opening the parcel e.g. damaging the item whilst opening with scissor or penknife and dirt due to dirty hands.
Please be careful when opening your parcel.
Frequently Asked Questions
I ordered a towing cover by phone and my queries were answered quickly and accurately which shows they know their stuff. It was not due for a few weeks and as we had ordered a new van which was due before the cover was ready was a bit of a worry. But two day before I was due to collect the van I had an email to say my cover was being made. A quick phone call later and my cover was arranged to be delivered the day before we collected the van. Excellent service. The fitting of the cover was very easy and can easily be done by one person but its quicker with two. Its of good quality and light in weight but not thickness. Now the next cover to order is a whole storage cover.
Specialised Covers know how to look after customers. The product is of high quality showing great attention to detail, and it works. Made to fit, with pockets for the security straps so no scuffing, and deep sides which cover the wheels. I've bought from them before and I had no hesitation in buying from them again. Service excellent with timely unsolicited information as to delivery. I'm embarrassed that I have not sent this testimonial without having to be asked.
My last cover from you has lasted through 12 years of north west Highland weather, the wettest and windiest in Britain. Time for an update!
Fantastic service! My dealer gave incorrect measurements on full cover where solar panel is, but specialised techs didnt just go ahead as realised something wrong. The full cover went on two weeks ago a spot on fit! The zip on towing cover is amazing ! I would 100% recommend thus comoany for service and quality. Yes the order is not overnight but it is made for specific van so expect quality to take time. If memory serves right it was one month. But we got what we paid for, top quality.
The cover which Specialised Covers produced was of a high standard and to exact specifications. The communication including phone calls and emails was excellent keeping me informed with every step of the production. I was very pleased with the colours, size and quality of materials used in the production of my cover
Very pleased with my towing cover, it takes awhile as they are made to order as I chose a custom model made for my caravan, very happy.
First class, they sent me emails at each step of the way so that I knew what was happening and where they had got up to in the manufacturing process. It was reassuring to know that it went through the different stages, marking out, cutting, sewing, inspection etc. Finally they emailed to say it was complete and being shipped. Deep joy when it arrived. I have to say that it fits perfectly. Many thanks.
Absolutely brilliant bit of kit,fits like a glove very well made excellent customer service would definitely recommend
Excellent product easy to fit and does the job perfectly
Very well made fits like a glove , very pleased customer
Excellent cover, superb fit for the front of our caravan and superb quality. The wait for delivery was worth it & the team at Specialised Covers were always helpful when I called.
good quality cover and fits the caravan perfectly.
Excellent cover , great service
My Prestige Elite Indoor Car Cover for my BMW M2 is not very showerproof at all unfortunately. The brochure shows water beading on top of the cover. I haven't seen this in reality - the water just goes straight through. I found it to be quite a tight fit so it'll need a hurricane to get blown off. Seems to be great quality but I'm a little worried that there's no cut out for the roof aerial as it's very tightly stretched and I suspect it'll end up making a hole after a while... I think, also, that I'd have preferred a cover that doesn't descend quite so much as one might end up getting rodents building a nest under the car.
Excellent service, the lady I spoke to regarding what I needed was very helpful. Prompt delivery just cannot fault the company.
Excellent product -superlative service and it is exactly as described -well done