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News from Specialised Covers

Another Satisfied Customer

Since the launch of our innovative new protective towing cover product range back in February of this year, the feedback from our enthusiastic customers has been fantastic. As with anything that is highly bespoke and tailor-made for a specific vehicle there will inevitably be, from time to time, minor teething issues to resolve before you get it just right. Since the Tow Pro range has been on the market Specialised Covers has manufactured and dispatched over 500 towing covers to customers and with the overwhelming majority being extremely satisfied, in the case of Mr and Mrs Arnold and their 2012/13 Coachman VIP 560/4, getting their new Tow Pro Elite to fit correctly has taken a little time to perfect. Throughout the past few weeks, Steve and Lisa have been dealing directly with Specialised Covers Managing Director, Elliot Long, who has helped them resolve their covers problem and worked with them and his design team to understand the issues and work towards a solution they were happy with. We are glad to hear that their cover is looking great and functioning as it should, with both Steve and Lisa completely satisfied with their purchase and the after sales support they have received.  
We've just put the cover on and it seems to fit spot on, it seems so much tighter and fits like snug in a rug which is great.. thanks once again. .... there are loads of people saying how nice the cover is and how well made, I've told them to contact you and buy one! Steve Arnold
  We're sorry that Steve and Lisa weren't able to enjoy their cover right from the off like so many of our other customers, but we're extremely happy they are now satisfied with their Tow Pro Elite and grateful they were so patient and understanding that due to the custom nature of the product these things can occasionally happen, they've been a pleasure to deal with. We hope they get to enjoy the full benefits of their new towing cover and have a fantastic time for the duration of this caravanning season!