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Product Details

Delivery & Returns

Delivery

Standard delivery from order, including manufacture, takes approximately 4 weeks depending on the time of year. Please see each individual product page for seasonal changes. Your estimated dispatch date is shown on the confirmation email sent to you, at the time of order.

SPECIALISED COVERS OFFER FREE DELIVERY WITH DPD ON ALL PRODUCTS SENT TO THE UK MAINLAND.

Deliveries outside of the UK mainland will incur additional charges (see the table below).
If your country isn’t included in the table, please contact our team on +44 (0) 1943 864 646 or alternatively email us at info@specialisedcovers.com

If your mobile number has been provided, DPD will send an automated text, to you, with an hour delivery slot on your delivery day. This also gives you the option to rearrange your delivery for another day.

7 WORKING DAYS FAST TRACK

This service is available online and through our Sales Office at the additional cost of £50. Delivery constitutes dispatch of your order within 7 working days from the date of order when placed before noon on any working day. Orders after that will be placed on the system the following day and the dispatch date calculated from then. Orders placed on a weekend will be processed on the following Monday so an expected dispatch will be calculated from that date.

WEEKEND DELIVERY

Weekend Delivery is available at an additional cost of £25 and constitutes a Saturday or Sunday, following the relevant delivery period. Either day can be specified if required, and requested by phone or in 'additional information' at point of order. If not, the delivery day will be confirmed by DPD.

Please note, if you are purchasing from outside the EU, you may incur additional import duties set for that country. The prices below are for the dispatch on single items, if it is a multiple order please call for a quote.

GUIDE DELIVERY COSTS FOR 1 PARCEL

  • Belgium, France, Germany, Luxembourg - £29
  • Netherlands - £30
  • Austria, Denmark, Liechenstein - £33
  • Channel Islands, Ireland, Isle of Man, Northern Ireland - £29
  • Czech Republic, Slovakia, Spain - £37
  • Estonia, Finland, Hungary, Poland, Portugal, Slovenia - £50
  • Italy - £42
  • Bulgaria, Latvia, Lithunia, Romania, Serbia - £35
  • Greece - £48
  • Bosnia, Croatia, Iceland - £70
  • USA - £89
  • Gibraltar, Norway, Switzerland - £90
  • Bahrain, Japan - £150
  • Mexico, South Africa - £200
  • Malaysia - £175
  • Australia, Barbados, Bermuda, Brazil, Canada, Chile, China, Cuba, Hong Kong, New Zealand - £200
  • Kuwait, Saudi Arabia, Singapore, United Arab Emirates - £300
  • Cyprus - £110
  • If not listed please call for a quote

Returns Policy

Here at Specialised Covers we do our best to ensure customers are satisfied with the products they purchase and any faults on our part are dealt with swiftly and efficiently. Due to the nature of the products we sell and manufacture at Specialised Covers Ltd we have 2 returns policy dependent on whether the goods are made to order or stock items. Please see our returns policy below. For full details regarding Fabric Guarantees, Manufacturing Warranties, repairs and returns please see our Terms & Conditions page.

RETURNS POLICY - NON TAILORED COVERS / GOODS:

In the unlikely event of you wishing to return an item to us, please ensure that you send items back via Recorded Delivery. This will ensure that you have proof of postage and can also obtain proof of delivery.

14 DAYS RETURN POLICY:

If for whatever reason you do not like an item when it arrives, or it is damaged in transit, you can return it within 14 days of receiving it and we will issue a refund or replacement (provided that no personalisation has been carried out). Note however, that costs of return will not be refunded.

All unwanted goods and items shall be returned to Specialised Covers Ltd, Returns Department, 1 And 2 Riverdale House, Dockfield Road, Shipley, West Yorkshire, BD17 7AD at the purchaser’s own expense. No ‘Postage and Packing’ costs, of any kind, will be included in the refund price of the returned good/s or item/s.

Items that go missing in the post will not be considered to have been returned to Specialised Covers Ltd. Safe delivery of returned goods is the full responsibility of the sender, and any such lost items will need to be claimed for by the sender. Specialised Covers will take no responsibility for items that go missing whilst in transit. For this reason we advise that all returning items are given full postal insurance.

Please note that all items returned should be posted to our main address - as shown above and on our Contact Us page. A full refund or exchange will be given provided that the items have not been damaged or used and returned to us within 14 days of purchase. Please also enclose a copy of your invoice together with details as to why you are returning your order and how you wish to have the matter resolved.

Items with defects of material or workmanship will be repaired or replaced at our discretion as covered under the manufacturers warranty.

RETURNS POLICY - TAILORED / BESPOKE COVERS

Please be aware, all good and items that are ‘Handmade To Order', ‘Made to Order’, ‘Tailor Made’, ‘Tailor made to the individual’ ‘Bespoke’ or any other term that indicates that an item has been specifically, or specially, made for the purchaser is hereby known as ‘Bespoke’ and cannot be returned to us for a refund. (Please see ‘Distance Selling Act’ for your statutory rights).

Customers should always check with us before placing an order. If you are unsure about any item you wish to purchase from us, please email info@specialisedcovers.com or phone 01943 864 646 with your enquiry.

We reserve the right to offer a refund up to the total full value of the item purchased. Any refunds offered will not include any ‘Postage and Packing’ cost that have been incurred by either party.

Please Contact us before returning any ‘Bespoke’ goods or items.

Should any 'Bespoke' goods, or items, be returned to us without prior agreement in writing (i.e. by email or Letter) it will be the purchasers full responsibility to make arrangements to have any such 'Bespoke' goods, or items, returned to them at their own expense. We will attempt to contact you via email upon receipt of any unsolicited returned ‘Bespoke’ goods, or items, with our intent. Unsolicited returned 'Bespoke' goods, or item, left unclaimed for more than 90-days shall be considered as abandoned by the purchaser and become the property of Specialised Covers.

As the majority of our items are made to order to customers requests and vehicles they are all unique. Whilst every effort will be made to emulate the product shown in the photographs variation is to be expected. This can include but is not limited to:

- Slight colour variations - Slight fit variations - Different style of pipings and seams - Different size and weight

Please note all our goods are fully insured in transit to our customers and should an item get lost or damaged in transit we shall take care of it.

Repairs Policy

Unfortunately Specialised Covers are unable to offer a repairs policy. Used covers can damage our machinery and our facility has strict rules on cleanliness that a used cover would infringe. In the unlikely event that your cover does come into disrepair, you can contact a member of our team for advice. It may be possible to send fabric to repair your cover. All damage and repair work will be judged on a case by case basis and dealt with as necessary. Please contact our Customer service team to discuss your issues.

Unable to find your answer? Contact our Customer Service team on 01943 864 646 or alternatively email us at info@specialisedcovers.com

SPECIALISED COVERS WILL NOT ACCEPT THE FOLLOWING

1. Any customer personal feeling or subjective reason is not allowed for exchange or refund, based on the fact that the product is not perfectly suited to you or the end result does not meet your expectation.

2. Slight colour difference. We have done our best to display as accurately as possible the colours of the apparels shown on our website. However, because the colours you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate.

3. The customer doesn’t like the colour or style, and wishes to change to another colour or style/pattern/design.

4. Customer carelessness of handling or opening the parcel e.g. damaging the item whilst opening with scissor or penknife and dirt due to dirty hands.

Please be careful when opening your parcel.

 
 

FAQs

Frequently Asked Questions

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Exceptional Service

3694+ TRUSTPILOT REVIEWS
  • Very satisfied with my tailored storm shield from specialised covers and have already referred you to a close friend who made a purchase from you this week. The cover is high quality, looks great and has lasted very well. Stitching is strong and the cover has held it's shape perfectly despite much use in all weathers. The only issue I have is that the car isnt included with the new cover!
    Adam Nichols
  • Good quality easy to fit. Only problem is the time delay from order to delivery - at least 4 weeks!
    Mrs suzanne turner
  • A very honest and open company who did everything they said they would, first class service
    Glen Addy
  • Perfect fit, looks good, delivered to my door on the date specified, no hassle, no problems.I would recommend this product and company.
    William Grant
  • We ordered the caravan tow cover online, it was nice and straight forward and arrived six weeks later as advised on the site. It's extremely good quality, great fit and really easy to put on, I would certainly recommend this cover and company, thanks
    Miss Naylor
  • Ordered a tow cover for our new 'van, it arrived earlier than promised and fits like a glove, excellent materials and workmanship. If your looking to purchase a cover then look no further - you won'the find a better product.
    Ian Rogers
  • Purchased a Specialised Tow Pro Elite. Excellent quality product would reccomend to anyone who is interested in protecting the front of their caravan whilst towing.
    Gary Robinson
  • I have used tow covers with my last 3 caravans, the cover for the first caravan fitted fine, the cover for my second caravan had to be ordered again as wrong one sent, the cover for my latest caravan is not a perfect fit, as it's a bit loose along the bottom and flaps when towing. The covers are easy to fit, that's mainly why I use them.
    Mark
  • This cover ticks all the boxes, perfect tailored fit, caravan-friendly material, easy to fit, and the locker zips are a boon, especially for gas-bottle checks on the Chunnel. Added to all this is that it looks fantastic. Ours is fitted to a 2014 Elddis Supercyclone and it just looks the dog's whatsits. Fabulous product, brilliant design, worth the money.
    ShropJohn
  • Excellent product for quality and service, but am not able to comment on performance yet as have only recently started to use.
    Chris Hawker
  • I ordered a fitted indoor cover for a Ferrari 430 and had a distinct specification in mind. I had previously used the company for other vehicles. The cover arrived and as predicted, the quality was second to none and was an exact match of my requirements. I have recommended the company to several friends.
    Mike Carr
  • Great cover great service kept me informed all through the process very pleased.
    colin pritcher-howarth
  • Very good quality and very easy to fit on your own in minutes highly recommended
    .Denise milner
  • This is my second purchase and as always quality is absolutely perfect Ordered new Tow Pro Elite for new model Bailey Alicanto Grande Porto and fits perfectly .
    Martin
  • The tow cover is a perfect fit, as expected, having purchased one previously for my old caravan. This one is an upgrade from what I ordered, because it was a cancelled order and to my benefit was offered it for the same price as the standard model .Excellent service from the sales team and very prompt delivery ,can't fault them.
    Peter
  • I have bought a caravan cover and towing cover and both are excellent quality. They are easy to use and fit my caravan very well. I have no hesitation in recommending this company.
    David Callow