- Product Details
- Delivery & Returns
Delivery & Returns
Standard delivery from order, including manufacture, takes approximately 4 weeks depending on the time of year. Please see each individual product page for seasonal changes. Your estimated dispatch date is shown on the confirmation email sent to you, at the time of order.
SPECIALISED COVERS OFFER FREE DELIVERY WITH DPD ON ALL PRODUCTS SENT TO THE UK MAINLAND.
Deliveries outside of the UK mainland will incur additional charges (see the table below).
If your country isn’t included in the table, please contact our team on +44 (0) 1943 864 646 or alternatively email us at firstname.lastname@example.org
If your mobile number has been provided, DPD will send an automated text, to you, with an hour delivery slot on your delivery day. This also gives you the option to rearrange your delivery for another day.
7 WORKING DAYS FAST TRACK
This service is available online and through our Sales Office at the additional cost of £50. Delivery constitutes dispatch of your order within 7 working days from the date of order when placed before noon on any working day. Orders after that will be placed on the system the following day and the dispatch date calculated from then. Orders placed on a weekend will be processed on the following Monday so an expected dispatch will be calculated from that date.
Weekend Delivery is available at an additional cost of £25 and constitutes a Saturday or Sunday, following the relevant delivery period. Either day can be specified if required, and requested by phone or in 'additional information' at point of order. If not, the delivery day will be confirmed by DPD.
Please note, if you are purchasing from outside the EU, you may incur additional import duties set for that country. The prices below are for the dispatch on single items, if it is a multiple order please call for a quote.
GUIDE DELIVERY COSTS FOR 1 PARCEL
- Belgium, France, Germany, Luxembourg - £29
- Netherlands - £30
- Austria, Denmark, Liechenstein - £33
- Channel Islands, Ireland, Isle of Man, Northern Ireland - £29
- Czech Republic, Slovakia, Spain - £37
- Estonia, Finland, Hungary, Poland, Portugal, Slovenia - £50
- Italy - £42
- Bulgaria, Latvia, Lithunia, Romania, Serbia - £35
- Greece - £48
- Bosnia, Croatia, Iceland - £70
- USA - £89
- Gibraltar, Norway, Switzerland - £90
- Bahrain, Japan - £150
- Mexico, South Africa - £200
- Malaysia - £175
- Australia, Barbados, Bermuda, Brazil, Canada, Chile, China, Cuba, Hong Kong, New Zealand - £200
- Kuwait, Saudi Arabia, Singapore, United Arab Emirates - £300
- Cyprus - £110
- If not listed please call for a quote
Here at Specialised Covers we do our best to ensure customers are satisfied with the products they purchase and any faults on our part are dealt with swiftly and efficiently. Due to the nature of the products we sell and manufacture at Specialised Covers Ltd we have 2 returns policy dependent on whether the goods are made to order or stock items. Please see our returns policy below. For full details regarding Fabric Guarantees, Manufacturing Warranties, repairs and returns please see our Terms & Conditions page.
RETURNS POLICY - NON TAILORED COVERS / GOODS:
In the unlikely event of you wishing to return an item to us, please ensure that you send items back via Recorded Delivery. This will ensure that you have proof of postage and can also obtain proof of delivery.
14 DAYS RETURN POLICY:
If for whatever reason you do not like an item when it arrives, or it is damaged in transit, you can return it within 14 days of receiving it and we will issue a refund or replacement (provided that no personalisation has been carried out). Note however, that costs of return will not be refunded.
All unwanted goods and items shall be returned to Specialised Covers Ltd, Returns Department, 1 And 2 Riverdale House, Dockfield Road, Shipley, West Yorkshire, BD17 7AD at the purchaser’s own expense. No ‘Postage and Packing’ costs, of any kind, will be included in the refund price of the returned good/s or item/s.
Items that go missing in the post will not be considered to have been returned to Specialised Covers Ltd. Safe delivery of returned goods is the full responsibility of the sender, and any such lost items will need to be claimed for by the sender. Specialised Covers will take no responsibility for items that go missing whilst in transit. For this reason we advise that all returning items are given full postal insurance.
Please note that all items returned should be posted to our main address - as shown above and on our Contact Us page. A full refund or exchange will be given provided that the items have not been damaged or used and returned to us within 14 days of purchase. Please also enclose a copy of your invoice together with details as to why you are returning your order and how you wish to have the matter resolved.
Items with defects of material or workmanship will be repaired or replaced at our discretion as covered under the manufacturers warranty.
RETURNS POLICY - TAILORED / BESPOKE COVERS
Please be aware, all good and items that are ‘Handmade To Order', ‘Made to Order’, ‘Tailor Made’, ‘Tailor made to the individual’ ‘Bespoke’ or any other term that indicates that an item has been specifically, or specially, made for the purchaser is hereby known as ‘Bespoke’ and cannot be returned to us for a refund. (Please see ‘Distance Selling Act’ for your statutory rights).
Customers should always check with us before placing an order. If you are unsure about any item you wish to purchase from us, please email email@example.com or phone 01943 864 646 with your enquiry.
We reserve the right to offer a refund up to the total full value of the item purchased. Any refunds offered will not include any ‘Postage and Packing’ cost that have been incurred by either party.
Please Contact us before returning any ‘Bespoke’ goods or items.
Should any 'Bespoke' goods, or items, be returned to us without prior agreement in writing (i.e. by email or Letter) it will be the purchasers full responsibility to make arrangements to have any such 'Bespoke' goods, or items, returned to them at their own expense. We will attempt to contact you via email upon receipt of any unsolicited returned ‘Bespoke’ goods, or items, with our intent. Unsolicited returned 'Bespoke' goods, or item, left unclaimed for more than 90-days shall be considered as abandoned by the purchaser and become the property of Specialised Covers.
As the majority of our items are made to order to customers requests and vehicles they are all unique. Whilst every effort will be made to emulate the product shown in the photographs variation is to be expected. This can include but is not limited to:
- Slight colour variations - Slight fit variations - Different style of pipings and seams - Different size and weight
Please note all our goods are fully insured in transit to our customers and should an item get lost or damaged in transit we shall take care of it.
Unfortunately Specialised Covers are unable to offer a repairs policy. Used covers can damage our machinery and our facility has strict rules on cleanliness that a used cover would infringe. In the unlikely event that your cover does come into disrepair, you can contact a member of our team for advice. It may be possible to send fabric to repair your cover. All damage and repair work will be judged on a case by case basis and dealt with as necessary. Please contact our Customer service team to discuss your issues.
Unable to find your answer? Contact our Customer Service team on 01943 864 646 or alternatively email us at firstname.lastname@example.org
SPECIALISED COVERS WILL NOT ACCEPT THE FOLLOWING
1. Any customer personal feeling or subjective reason is not allowed for exchange or refund, based on the fact that the product is not perfectly suited to you or the end result does not meet your expectation.
2. Slight colour difference. We have done our best to display as accurately as possible the colours of the apparels shown on our website. However, because the colours you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate.
3. The customer doesn’t like the colour or style, and wishes to change to another colour or style/pattern/design.
4. Customer carelessness of handling or opening the parcel e.g. damaging the item whilst opening with scissor or penknife and dirt due to dirty hands.
Please be careful when opening your parcel.
Frequently Asked Questions
Bought 1st SA cover for new van in 2000 and it served me very well for 2 different vans from same manufacturer (luckily). 2nd new cover bought for 2016 van and it was an improvement on original model with poles and retaining sleeves at roof corners. The fabric used and the strength of the stitching and overall manufacturing is as good as ever and why I had no hesitation in continuing with the same Specialised (Accessories) Cover Brand.. Delivery was to be as per forecast date and due to my need to be at home when the delivery was scheduled Specialised Accessories kindly advanced my completion date by one week - many thanks - great service.!
Ordered our cover during our visit to the Camping and Caravan Show in February, it arrived on the scheduled date 2 weeks before Covid 19 hit the country, so at the moment it is still in its box waiting to be fitted, hope this does not affect any warranty issues that might occur
The cover is really well made out of good quality materials. It was delivered exactly when they said and the customer service was excellent. The cover is quite difficult to fit because it is such a big caravan but once it was on and the straps attached it fits quite snug. The only problem we have found is that despite it being a fitted cover it is still a bit baggy in places causing it to billow a lot in the wind - more than we were expecting. I'm just hoping this doesn't do any damage to the paintwork and windows over time. All things considered though, if you are looking for a fitted cover then these are great quality at a good price.
excellent well made custombuilt cover fits like a glove. Have no hesitation to reccomend, well done Specialised Covers. !!!!
Came on time, easy to fit towing cover . Kept all the gunge off of the front of the caravan. I have done as instructed and not kept it on during storage.
We bought a towing cover from Specialised 18 months ago and as we have had such a wet winter and now expecting snow decided to get a full cover. I don't like washing the roof of the caravan either so this will be perfect. It arrived on time and was easy to fit.
Once on it stays in place and keeps the front of the caravan clean so the caravan is still smart when you arrive at a site. We have got used to fitting the cover but find that with the final 12", because it is under more tension, that it is difficult to pull down. There is no slack material to grab hold of and some sort of sewn on strap would be useful for the final 12". I appreciate that it needs to be under a certain amount of tension to keep it in place when on the move. Perhaps the answer is to try the single person method of fitting it with the zip undone, then zipping up. The only other thing is that I wish I had paid more for the model that gives access to the front handles. It's a bit difficult to manoeuvre the van with the cover in place - but that's my fault.
Very happy with product and service. After some serious issues with design and delivery status, all was sorted out at the highest l level.
Fantastic service and cover fits perfectly.
The caravan awning was unusable because of a totally jammed zip. Having talked to Specialist Covers I was reassured that it could be repaired and the price was made clear to me. It was collected and delivered following repair exactly as I had been told to expect. If a further repair is ever needed it will immediately be Specialised Covers that I will contact
Looked at a few fitted cover specialists for my van. I wanted something fitted and with the option of being able to access the front locker too. Specialised Covers ticked all the boxes with options and available colours. The process took around 5 weeks-yes a fair time, but if your having something made to measure then expect that. Great quality and a perfect fit for my Sterling Eccles. No sagging or loose bits to flap around. Very light but tough and well made. If you value your investment, then get one ordered. You wont be disappointed.
Once again excellent service and kept informed about our order at all stages. Will certainly recommend to others.
I ordered a cover for my Aston Martin Virage. A new model this year, and within a few weeks as promised a bespoke fully fitted cover arived. Delighted with the prompt and accurate service and quality of the product.
This company provides a well made and very good quality covers. They keep you informed all the way through the manufacturing to delivery process. So far the cover has worked well with no signs of weakness, as I live in a very exposed area i purchased the option with extra transportation straps which I am glad I did as the cover has stayed right where it is supposed to and not ended up in the field next door. Two storms in and going well.
Happy with this
Excellent service, excelent product that was simple to fit and remove from the caravan. I would and have recommended Specialised Covers to anyone and everyone.