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  • Product Details
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Product Details

Delivery & Returns

Delivery

Standard delivery from order, including manufacture, takes approximately 4 weeks depending on the time of year. Please see each individual product page for seasonal changes. Your estimated dispatch date is shown on the confirmation email sent to you, at the time of order.

SPECIALISED COVERS OFFER FREE DELIVERY WITH DPD ON ALL PRODUCTS SENT TO THE UK MAINLAND.

Deliveries outside of the UK mainland will incur additional charges (see the table below).
If your country isn’t included in the table, please contact our team on +44 (0) 1943 864 646 or alternatively email us at info@specialisedcovers.com

If your mobile number has been provided, DPD will send an automated text, to you, with an hour delivery slot on your delivery day. This also gives you the option to rearrange your delivery for another day.

7 WORKING DAYS FAST TRACK

This service is available online and through our Sales Office at the additional cost of £50. Delivery constitutes dispatch of your order within 7 working days from the date of order when placed before noon on any working day. Orders after that will be placed on the system the following day and the dispatch date calculated from then. Orders placed on a weekend will be processed on the following Monday so an expected dispatch will be calculated from that date.

WEEKEND DELIVERY

Weekend Delivery is available at an additional cost of £25 and constitutes a Saturday or Sunday, following the relevant delivery period. Either day can be specified if required, and requested by phone or in 'additional information' at point of order. If not, the delivery day will be confirmed by DPD.

Please note, if you are purchasing from outside the EU, you may incur additional import duties set for that country. The prices below are for the dispatch on single items, if it is a multiple order please call for a quote.

GUIDE DELIVERY COSTS FOR 1 PARCEL

  • Belgium, France, Germany, Luxembourg - £29
  • Netherlands - £30
  • Austria, Denmark, Liechenstein - £33
  • Channel Islands, Ireland, Isle of Man, Northern Ireland - £29
  • Czech Republic, Slovakia, Spain - £37
  • Estonia, Finland, Hungary, Poland, Portugal, Slovenia - £50
  • Italy - £42
  • Bulgaria, Latvia, Lithunia, Romania, Serbia - £35
  • Greece - £48
  • Bosnia, Croatia, Iceland - £70
  • USA - £89
  • Gibraltar, Norway, Switzerland - £90
  • Bahrain, Japan - £150
  • Mexico, South Africa - £200
  • Malaysia - £175
  • Australia, Barbados, Bermuda, Brazil, Canada, Chile, China, Cuba, Hong Kong, New Zealand - £200
  • Kuwait, Saudi Arabia, Singapore, United Arab Emirates - £300
  • Cyprus - £110
  • If not listed please call for a quote

Returns Policy

Here at Specialised Covers we do our best to ensure customers are satisfied with the products they purchase and any faults on our part are dealt with swiftly and efficiently. Due to the nature of the products we sell and manufacture at Specialised Covers Ltd we have 2 returns policy dependent on whether the goods are made to order or stock items. Please see our returns policy below. For full details regarding Fabric Guarantees, Manufacturing Warranties, repairs and returns please see our Terms & Conditions page.

RETURNS POLICY - NON TAILORED COVERS / GOODS:

In the unlikely event of you wishing to return an item to us, please ensure that you send items back via Recorded Delivery. This will ensure that you have proof of postage and can also obtain proof of delivery.

14 DAYS RETURN POLICY:

If for whatever reason you do not like an item when it arrives, or it is damaged in transit, you can return it within 14 days of receiving it and we will issue a refund or replacement (provided that no personalisation has been carried out). Note however, that costs of return will not be refunded.

All unwanted goods and items shall be returned to Specialised Covers Ltd, Returns Department, 1 And 2 Riverdale House, Dockfield Road, Shipley, West Yorkshire, BD17 7AD at the purchaser’s own expense. No ‘Postage and Packing’ costs, of any kind, will be included in the refund price of the returned good/s or item/s.

Items that go missing in the post will not be considered to have been returned to Specialised Covers Ltd. Safe delivery of returned goods is the full responsibility of the sender, and any such lost items will need to be claimed for by the sender. Specialised Covers will take no responsibility for items that go missing whilst in transit. For this reason we advise that all returning items are given full postal insurance.

Please note that all items returned should be posted to our main address - as shown above and on our Contact Us page. A full refund or exchange will be given provided that the items have not been damaged or used and returned to us within 14 days of purchase. Please also enclose a copy of your invoice together with details as to why you are returning your order and how you wish to have the matter resolved.

Items with defects of material or workmanship will be repaired or replaced at our discretion as covered under the manufacturers warranty.

RETURNS POLICY - TAILORED / BESPOKE COVERS

Please be aware, all good and items that are ‘Handmade To Order', ‘Made to Order’, ‘Tailor Made’, ‘Tailor made to the individual’ ‘Bespoke’ or any other term that indicates that an item has been specifically, or specially, made for the purchaser is hereby known as ‘Bespoke’ and cannot be returned to us for a refund. (Please see ‘Distance Selling Act’ for your statutory rights).

Customers should always check with us before placing an order. If you are unsure about any item you wish to purchase from us, please email info@specialisedcovers.com or phone 01943 864 646 with your enquiry.

We reserve the right to offer a refund up to the total full value of the item purchased. Any refunds offered will not include any ‘Postage and Packing’ cost that have been incurred by either party.

Please Contact us before returning any ‘Bespoke’ goods or items.

Should any 'Bespoke' goods, or items, be returned to us without prior agreement in writing (i.e. by email or Letter) it will be the purchasers full responsibility to make arrangements to have any such 'Bespoke' goods, or items, returned to them at their own expense. We will attempt to contact you via email upon receipt of any unsolicited returned ‘Bespoke’ goods, or items, with our intent. Unsolicited returned 'Bespoke' goods, or item, left unclaimed for more than 90-days shall be considered as abandoned by the purchaser and become the property of Specialised Covers.

As the majority of our items are made to order to customers requests and vehicles they are all unique. Whilst every effort will be made to emulate the product shown in the photographs variation is to be expected. This can include but is not limited to:

- Slight colour variations - Slight fit variations - Different style of pipings and seams - Different size and weight

Please note all our goods are fully insured in transit to our customers and should an item get lost or damaged in transit we shall take care of it.

Repairs Policy

Unfortunately Specialised Covers are unable to offer a repairs policy. Used covers can damage our machinery and our facility has strict rules on cleanliness that a used cover would infringe. In the unlikely event that your cover does come into disrepair, you can contact a member of our team for advice. It may be possible to send fabric to repair your cover. All damage and repair work will be judged on a case by case basis and dealt with as necessary. Please contact our Customer service team to discuss your issues.

Unable to find your answer? Contact our Customer Service team on 01943 864 646 or alternatively email us at info@specialisedcovers.com

SPECIALISED COVERS WILL NOT ACCEPT THE FOLLOWING

1. Any customer personal feeling or subjective reason is not allowed for exchange or refund, based on the fact that the product is not perfectly suited to you or the end result does not meet your expectation.

2. Slight colour difference. We have done our best to display as accurately as possible the colours of the apparels shown on our website. However, because the colours you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate.

3. The customer doesn’t like the colour or style, and wishes to change to another colour or style/pattern/design.

4. Customer carelessness of handling or opening the parcel e.g. damaging the item whilst opening with scissor or penknife and dirt due to dirty hands.

Please be careful when opening your parcel.

 
 

FAQs

Frequently Asked Questions

Exceptional Service

3712+ TRUSTPILOT REVIEWS
  • The service is second to none. They over-delivered. I always say that you can best judge a company by how they deal with problems and this company can’t be faulted. I would recommend them to anyone without hesitation
    customer
  • Very please with both quality of product and service. It is rare to buy items at arms length and not find some aspect of the experience disappointing. Well done. I have recommended you to a friend who is buying a classic Porsche.
    Michael Rice
  • Good product, good service only slight negative was the lead time but for a custom made product I guess this should be excepted. Have made multiple purchases from SC and recommend them
    Keith
  • Up to now spit on
    Mr A F Cousins
  • Love the cover and it fits perfect a bit expensive but can’t complain about the quality
    Alwyn Darragh
  • Great font cover fits well and looks good. Very well made would definitely buy again.
    Mrs S Bristowe
  • Very pleased with the service. The cover fitted the caravan well, and manufactured without delays.
    Richard & Ann
  • Iam based in New Zealand and I was extremely impressed with the complete process it was so easy from time of placing order online, then 4 weeks later it arrived at my front door in NZ. An amazing product, excellent process, I knew at every stage where my cover was.
    Sean Walton
  • So easy to put on, on your own.
    Haidee Mumford
  • An excellent product, well tailored to the car and caravan. Delivered ahead of schedule which was a bonus.
    David Joyce
  • Used discount from advert in caravan club magazine. Order was easy to do and arrived within expected time scales. Good quality cover that fits really well.
    Geoff Heskins
  • Although we immediately fitted the new cover we found it extremely difficult to close the door as it was so tight. Now, after a number of weeks and several attempts to firmly close the door flap onto the velcro it has not eased. Seems as though an inch or two extra would solve the problem and we wonder if this is the case with all new covers, as they are supposed to be specific to the make of caravan specified. Even the front grab handles are protruding.
    colin richards
  • The first cover gave excellent service from 2006 to 2013 so we bought another.
    Mrs June Stanforth
  • Specialised Covers have been exceptional ! Would recommend to everyone
    customer
  • Was a Great Help in getting item delivered when required.
    anonymous
  • In order to see if it fitted correctly we did a trial fitting in hot weather. It is a perfectly tailored cover with everything where it should be. The door opening is correct, the solar panel transparent section is in just the right place and the whole cover fits snugly to our caravan. I would recommend that you read their excellent instructions as we tried to pull it over on a hot day without opening the door section first as per the fitting guide. We soon realised our mistake as this made it hard and heavy work. Be warned they know what they are doing. Excellent tough cover which should keep our precious caravan clean and dry over the winter months in storage. Recommended.
    Kevin