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  • Product Details
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Product Details

Delivery & Returns

Delivery

Standard delivery from order, including manufacture, takes approximately 4 weeks depending on the time of year. Please see each individual product page for seasonal changes. Your estimated dispatch date is shown on the confirmation email sent to you, at the time of order.

SPECIALISED COVERS OFFER FREE DELIVERY WITH DPD ON ALL PRODUCTS SENT TO THE UK MAINLAND.

Deliveries outside of the UK mainland will incur additional charges (see the table below).
If your country isn’t included in the table, please contact our team on +44 (0) 1943 864 646 or alternatively email us at info@specialisedcovers.com

If your mobile number has been provided, DPD will send an automated text, to you, with an hour delivery slot on your delivery day. This also gives you the option to rearrange your delivery for another day.

7 WORKING DAYS FAST TRACK

This service is available online and through our Sales Office at the additional cost of £50. Delivery constitutes dispatch of your order within 7 working days from the date of order when placed before noon on any working day. Orders after that will be placed on the system the following day and the dispatch date calculated from then. Orders placed on a weekend will be processed on the following Monday so an expected dispatch will be calculated from that date.

WEEKEND DELIVERY

Weekend Delivery is available at an additional cost of £25 and constitutes a Saturday or Sunday, following the relevant delivery period. Either day can be specified if required, and requested by phone or in 'additional information' at point of order. If not, the delivery day will be confirmed by DPD.

Please note, if you are purchasing from outside the EU, you may incur additional import duties set for that country. The prices below are for the dispatch on single items, if it is a multiple order please call for a quote.

GUIDE DELIVERY COSTS FOR 1 PARCEL

  • Belgium, France, Germany, Luxembourg - £29
  • Netherlands - £30
  • Austria, Denmark, Liechenstein - £33
  • Channel Islands, Ireland, Isle of Man, Northern Ireland - £29
  • Czech Republic, Slovakia, Spain - £37
  • Estonia, Finland, Hungary, Poland, Portugal, Slovenia - £50
  • Italy - £42
  • Bulgaria, Latvia, Lithunia, Romania, Serbia - £35
  • Greece - £48
  • Bosnia, Croatia, Iceland - £70
  • USA - £89
  • Gibraltar, Norway, Switzerland - £90
  • Bahrain, Japan - £150
  • Mexico, South Africa - £200
  • Malaysia - £175
  • Australia, Barbados, Bermuda, Brazil, Canada, Chile, China, Cuba, Hong Kong, New Zealand - £200
  • Kuwait, Saudi Arabia, Singapore, United Arab Emirates - £300
  • Cyprus - £110
  • If not listed please call for a quote

Returns Policy

Here at Specialised Covers we do our best to ensure customers are satisfied with the products they purchase and any faults on our part are dealt with swiftly and efficiently. Due to the nature of the products we sell and manufacture at Specialised Covers Ltd we have 2 returns policy dependent on whether the goods are made to order or stock items. Please see our returns policy below. For full details regarding Fabric Guarantees, Manufacturing Warranties, repairs and returns please see our Terms & Conditions page.

RETURNS POLICY - NON TAILORED COVERS / GOODS:

In the unlikely event of you wishing to return an item to us, please ensure that you send items back via Recorded Delivery. This will ensure that you have proof of postage and can also obtain proof of delivery.

14 DAYS RETURN POLICY:

If for whatever reason you do not like an item when it arrives, or it is damaged in transit, you can return it within 14 days of receiving it and we will issue a refund or replacement (provided that no personalisation has been carried out). Note however, that costs of return will not be refunded.

All unwanted goods and items shall be returned to Specialised Covers Ltd, Returns Department, 1 And 2 Riverdale House, Dockfield Road, Shipley, West Yorkshire, BD17 7AD at the purchaser’s own expense. No ‘Postage and Packing’ costs, of any kind, will be included in the refund price of the returned good/s or item/s.

Items that go missing in the post will not be considered to have been returned to Specialised Covers Ltd. Safe delivery of returned goods is the full responsibility of the sender, and any such lost items will need to be claimed for by the sender. Specialised Covers will take no responsibility for items that go missing whilst in transit. For this reason we advise that all returning items are given full postal insurance.

Please note that all items returned should be posted to our main address - as shown above and on our Contact Us page. A full refund or exchange will be given provided that the items have not been damaged or used and returned to us within 14 days of purchase. Please also enclose a copy of your invoice together with details as to why you are returning your order and how you wish to have the matter resolved.

Items with defects of material or workmanship will be repaired or replaced at our discretion as covered under the manufacturers warranty.

RETURNS POLICY - TAILORED / BESPOKE COVERS

Please be aware, all good and items that are ‘Handmade To Order', ‘Made to Order’, ‘Tailor Made’, ‘Tailor made to the individual’ ‘Bespoke’ or any other term that indicates that an item has been specifically, or specially, made for the purchaser is hereby known as ‘Bespoke’ and cannot be returned to us for a refund. (Please see ‘Distance Selling Act’ for your statutory rights).

Customers should always check with us before placing an order. If you are unsure about any item you wish to purchase from us, please email info@specialisedcovers.com or phone 01943 864 646 with your enquiry.

We reserve the right to offer a refund up to the total full value of the item purchased. Any refunds offered will not include any ‘Postage and Packing’ cost that have been incurred by either party.

Please Contact us before returning any ‘Bespoke’ goods or items.

Should any 'Bespoke' goods, or items, be returned to us without prior agreement in writing (i.e. by email or Letter) it will be the purchasers full responsibility to make arrangements to have any such 'Bespoke' goods, or items, returned to them at their own expense. We will attempt to contact you via email upon receipt of any unsolicited returned ‘Bespoke’ goods, or items, with our intent. Unsolicited returned 'Bespoke' goods, or item, left unclaimed for more than 90-days shall be considered as abandoned by the purchaser and become the property of Specialised Covers.

As the majority of our items are made to order to customers requests and vehicles they are all unique. Whilst every effort will be made to emulate the product shown in the photographs variation is to be expected. This can include but is not limited to:

- Slight colour variations - Slight fit variations - Different style of pipings and seams - Different size and weight

Please note all our goods are fully insured in transit to our customers and should an item get lost or damaged in transit we shall take care of it.

Repairs Policy

Unfortunately Specialised Covers are unable to offer a repairs policy. Used covers can damage our machinery and our facility has strict rules on cleanliness that a used cover would infringe. In the unlikely event that your cover does come into disrepair, you can contact a member of our team for advice. It may be possible to send fabric to repair your cover. All damage and repair work will be judged on a case by case basis and dealt with as necessary. Please contact our Customer service team to discuss your issues.

Unable to find your answer? Contact our Customer Service team on 01943 864 646 or alternatively email us at info@specialisedcovers.com

SPECIALISED COVERS WILL NOT ACCEPT THE FOLLOWING

1. Any customer personal feeling or subjective reason is not allowed for exchange or refund, based on the fact that the product is not perfectly suited to you or the end result does not meet your expectation.

2. Slight colour difference. We have done our best to display as accurately as possible the colours of the apparels shown on our website. However, because the colours you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate.

3. The customer doesn’t like the colour or style, and wishes to change to another colour or style/pattern/design.

4. Customer carelessness of handling or opening the parcel e.g. damaging the item whilst opening with scissor or penknife and dirt due to dirty hands.

Please be careful when opening your parcel.

 
 

FAQs

Frequently Asked Questions

Exceptional Service

3694+ TRUSTPILOT REVIEWS
  • Very pleased with the fit of our Towpro plus caravan cover. Easy to fit and looks smart.
    Mrs Voller
  • A search of the internet provided Specialised Covers contact details. I had already had a classic additions cover and knew the quality of them to be good but gave Specialised a call to discuss requirements and material etc. The telephone manner and product knowledge was sufficient for me to place an order. I had a telephone call to tell me the cover was ready for despatch but as I was a way the delivery was rescheduled when I called back. Once again all done in a very efficient and polite manner. The cover arrived at the expected time with the carrier sending texts to notify me of the delivery. The cover was in it's own little bag, in the same colour scheme as the cover, and presented itself very well. On removing the ocver it is obviously made well and the material felt good too, the appearance was also very good with great stitchlines etc. The cover fitted just great and also looks good on the bike. The only downside, and it's not a downside of the cover, is that due to the thickness my little flashing alarm light cannot be seen. Overall, I am extremely pleased to be using a specialised cover on my pride and joy and still cherish her 12 years after purchase. Mac
    Gordon Mackenzie
  • Excellent service and product. Saw some reports on how easy they are to put on and they are just that. 5 mins to fit and very easy. Delighted with this product.
    .Terry and carol
  • When I phoned up to order my car cover,the person I spoke to did not give me many options,so my advice would be to look on web site first. They said it would be 4 weeks and it was 1 day early so they stuck to thier word on that. When I was on the phone I asked if the cover could be put on and taken off without help,and I was told yes it's easy! This is not the case! My car is big,and you need two people to put it on and remove it and roll it up in the tiny bag you get,and it's not easy to get it back in there,I guess if you have a small/medium sized car it would be easier on your own to fit and remove.
    Craig Kitson
  • Well made product, I was updated at every stage of manufactur
    colin smith
  • Very friendly and professional service. Spoke several times with representative who was very helpful and sent different samples internationally. The result of the car cover is great and the quality is better than what I have seen before.
    Arnaud
  • Kevin Still Top notch company send emails on the progress of your order from cutting room, stitching room, to quality control room. Very well made product and delivery service. Highly recommend.
    Mr kevin Still
  • Special cover made for a high trailer from cad drawings that I supplied. All went according to play and the cover fits the trailer very well. Thanks. Good job.
    Richard Allen
  • Outstanding speedy service from placing the order to delivery to my door. Superior product and service.
    M Coates
  • Excellent,does job perfectly, very easy and quick to fit and good quality thank you ,and lightweight,
    R NORTON
  • From start to finish ordering this cover was very straightforward. In fact the hardest part was choosing a colour scheme due to the massive selection of options available. The website was easy to navigate and gave all the relevant information on each cover design. After receiving the email confirmation of order and payment it appeared there was very little contact from Specialised Covers, however after logging on to my online account I could see all the relevant details and the progress of the cover. Once it arrived the quality of the fabric was tangible and the fit was first class. I have already recommended Specialised Covers to several car enthusiast friends which speaks for itself. Thank you very much Specialised Covers.
    Pamela Jenkinson
  • This is the third cover I have ordered from Specialised covers for three different styles of vehicle. Each one has been a very good fit and they do the job they are made for. The only (very) small problem is that the covers are very difficult to put back into their bags when not in use.
    Martin Thomas
  • I needed a cover for my elddis aventa,specialised covers where great,delivered on time as estimated.When it arrived two clips where missing,just one phone call and both clips and a bag of spare straps arrived two days later.cover fits nice and snug, i feel happy now its under cover.
    edward towne
  • Ordering our caravan cover could not have been more straightforward and the delivery was on time. The cover we ordered was the Elite and although it is heavier than the original cover we had, it is certainly of much higher quality. We particularly like the access to the gas locker - we have not tried the folding down of the cover to expose the front window yet - but we get the strong feeling that this cover has been designed with a great deal of thought by someone who is a caravanner.
    Andrea Phillips
  • Professional and informative, trouble fee delivery and a fantastic cover
    Ms Hallissey 984551
  • Strongly recommend this product. It is well put together and easy to install on caravan - does exactly what it says on the tin!!!
    barnes