- Product Details
- Delivery & Returns
Delivery & Returns
Standard delivery from order, including manufacture, takes approximately 4 weeks depending on the time of year. Please see each individual product page for seasonal changes. Your estimated dispatch date is shown on the confirmation email sent to you, at the time of order.
SPECIALISED COVERS OFFER FREE DELIVERY WITH DPD ON ALL PRODUCTS SENT TO THE UK MAINLAND.
Deliveries outside of the UK mainland will incur additional charges (see the table below).
If your country isn’t included in the table, please contact our team on +44 (0) 1943 864 646 or alternatively email us at firstname.lastname@example.org
If your mobile number has been provided, DPD will send an automated text, to you, with an hour delivery slot on your delivery day. This also gives you the option to rearrange your delivery for another day.
7 WORKING DAYS FAST TRACK
This service is available online and through our Sales Office at the additional cost of £50. Delivery constitutes dispatch of your order within 7 working days from the date of order when placed before noon on any working day. Orders after that will be placed on the system the following day and the dispatch date calculated from then. Orders placed on a weekend will be processed on the following Monday so an expected dispatch will be calculated from that date.
Weekend Delivery is available at an additional cost of £25 and constitutes a Saturday or Sunday, following the relevant delivery period. Either day can be specified if required, and requested by phone or in 'additional information' at point of order. If not, the delivery day will be confirmed by DPD.
Please note, if you are purchasing from outside the EU, you may incur additional import duties set for that country. The prices below are for the dispatch on single items, if it is a multiple order please call for a quote.
GUIDE DELIVERY COSTS FOR 1 PARCEL
- Belgium, France, Germany, Luxembourg - £29
- Netherlands - £30
- Austria, Denmark, Liechenstein - £33
- Channel Islands, Ireland, Isle of Man, Northern Ireland - £29
- Czech Republic, Slovakia, Spain - £37
- Estonia, Finland, Hungary, Poland, Portugal, Slovenia - £50
- Italy - £42
- Bulgaria, Latvia, Lithunia, Romania, Serbia - £35
- Greece - £48
- Bosnia, Croatia, Iceland - £70
- USA - £89
- Gibraltar, Norway, Switzerland - £90
- Bahrain, Japan - £150
- Mexico, South Africa - £200
- Malaysia - £175
- Australia, Barbados, Bermuda, Brazil, Canada, Chile, China, Cuba, Hong Kong, New Zealand - £200
- Kuwait, Saudi Arabia, Singapore, United Arab Emirates - £300
- Cyprus - £110
- If not listed please call for a quote
Here at Specialised Covers we do our best to ensure customers are satisfied with the products they purchase and any faults on our part are dealt with swiftly and efficiently. Due to the nature of the products we sell and manufacture at Specialised Covers Ltd we have 2 returns policy dependent on whether the goods are made to order or stock items. Please see our returns policy below. For full details regarding Fabric Guarantees, Manufacturing Warranties, repairs and returns please see our Terms & Conditions page.
RETURNS POLICY - NON TAILORED COVERS / GOODS:
In the unlikely event of you wishing to return an item to us, please ensure that you send items back via Recorded Delivery. This will ensure that you have proof of postage and can also obtain proof of delivery.
14 DAYS RETURN POLICY:
If for whatever reason you do not like an item when it arrives, or it is damaged in transit, you can return it within 14 days of receiving it and we will issue a refund or replacement (provided that no personalisation has been carried out). Note however, that costs of return will not be refunded.
All unwanted goods and items shall be returned to Specialised Covers Ltd, Returns Department, 1 And 2 Riverdale House, Dockfield Road, Shipley, West Yorkshire, BD17 7AD at the purchaser’s own expense. No ‘Postage and Packing’ costs, of any kind, will be included in the refund price of the returned good/s or item/s.
Items that go missing in the post will not be considered to have been returned to Specialised Covers Ltd. Safe delivery of returned goods is the full responsibility of the sender, and any such lost items will need to be claimed for by the sender. Specialised Covers will take no responsibility for items that go missing whilst in transit. For this reason we advise that all returning items are given full postal insurance.
Please note that all items returned should be posted to our main address - as shown above and on our Contact Us page. A full refund or exchange will be given provided that the items have not been damaged or used and returned to us within 14 days of purchase. Please also enclose a copy of your invoice together with details as to why you are returning your order and how you wish to have the matter resolved.
Items with defects of material or workmanship will be repaired or replaced at our discretion as covered under the manufacturers warranty.
RETURNS POLICY - TAILORED / BESPOKE COVERS
Please be aware, all good and items that are ‘Handmade To Order', ‘Made to Order’, ‘Tailor Made’, ‘Tailor made to the individual’ ‘Bespoke’ or any other term that indicates that an item has been specifically, or specially, made for the purchaser is hereby known as ‘Bespoke’ and cannot be returned to us for a refund. (Please see ‘Distance Selling Act’ for your statutory rights).
Customers should always check with us before placing an order. If you are unsure about any item you wish to purchase from us, please email email@example.com or phone 01943 864 646 with your enquiry.
We reserve the right to offer a refund up to the total full value of the item purchased. Any refunds offered will not include any ‘Postage and Packing’ cost that have been incurred by either party.
Please Contact us before returning any ‘Bespoke’ goods or items.
Should any 'Bespoke' goods, or items, be returned to us without prior agreement in writing (i.e. by email or Letter) it will be the purchasers full responsibility to make arrangements to have any such 'Bespoke' goods, or items, returned to them at their own expense. We will attempt to contact you via email upon receipt of any unsolicited returned ‘Bespoke’ goods, or items, with our intent. Unsolicited returned 'Bespoke' goods, or item, left unclaimed for more than 90-days shall be considered as abandoned by the purchaser and become the property of Specialised Covers.
As the majority of our items are made to order to customers requests and vehicles they are all unique. Whilst every effort will be made to emulate the product shown in the photographs variation is to be expected. This can include but is not limited to:
- Slight colour variations - Slight fit variations - Different style of pipings and seams - Different size and weight
Please note all our goods are fully insured in transit to our customers and should an item get lost or damaged in transit we shall take care of it.
Unfortunately Specialised Covers are unable to offer a repairs policy. Used covers can damage our machinery and our facility has strict rules on cleanliness that a used cover would infringe. In the unlikely event that your cover does come into disrepair, you can contact a member of our team for advice. It may be possible to send fabric to repair your cover. All damage and repair work will be judged on a case by case basis and dealt with as necessary. Please contact our Customer service team to discuss your issues.
Unable to find your answer? Contact our Customer Service team on 01943 864 646 or alternatively email us at firstname.lastname@example.org
SPECIALISED COVERS WILL NOT ACCEPT THE FOLLOWING
1. Any customer personal feeling or subjective reason is not allowed for exchange or refund, based on the fact that the product is not perfectly suited to you or the end result does not meet your expectation.
2. Slight colour difference. We have done our best to display as accurately as possible the colours of the apparels shown on our website. However, because the colours you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate.
3. The customer doesn’t like the colour or style, and wishes to change to another colour or style/pattern/design.
4. Customer carelessness of handling or opening the parcel e.g. damaging the item whilst opening with scissor or penknife and dirt due to dirty hands.
Please be careful when opening your parcel.
Frequently Asked Questions
The cover is very easy to fit and really does protect the front of the caravan while towing. It especially keeps the front clean for when you arrive on site. I would recommend specialised covers because the quality is great and I think the price is very reasonable.
Looks excellent and good quality, but due to lockdown we have not had the chance to try it out on our travels yet.
Amazing Quality & Great Communication Once the order was place I was kept up to date with it's progress. The cover is very well made and fits the car perfectly. Over the last couple of weeks it's kept the car dry, and doesn't seem to cause moisture build up under the cover.
Very good service, to be recommended
Tow pro elite cover for my hymer 570 1997. I searched everwhere for one,other companies said they could but could not come up in the end. I spoke to customer services as my last hope but they did not have a template for mine,i happened to see an image of a 2009 model with an elite cover on so spoke to customer services and also to hymer who confirmed that the caravan dimensions were the same except for the top lights which were rectangular on mine but circular on the newer model,i took a gamble as they were the only company that would help and it paid off. The cover fits like a glove and the lights are visable so thank you all for your help
Cover didn't go on the van as easily as the video showed! This may have been because we weren't strong enough (OAPs!). Perhaps with practise it will get easier although it will only be out on once a years for the winter so not much opportunity to practice. Happy with the cover though, well made and fits well.
Excellent product and service. You are kept informed at every stage, never experienced such good information from any other online retailer.
Initial sizing and model specific detail required was impressive but this was then followed up by request for further information to ensure an exact fit. Very reassuring in itself but post order telephone follow on in the depths of Lockdown to apologise for possible delay and offer alternatives or altered dates confirmed to me the exceptional nature of the Specialised service. The (full) cover was fitted without any hassle once the best way to deal with the fitting strap routing was worked out and the cover remains sufficiently close fitting not to flap unduly in the winter winds like some non Specialised in use locally Not the cheapest but in my experience excellent in service and quality and I would happily recommend
We went for the + cover. We was kept up dated via texts on the manufacturing stages andcwas delevered well before tye estimated day. The product keeps the frontbof the van free from dirt and foreign objects whilst traveling and gives a added piece of mind whilst we travel. The fitting is supurb as is the attachment to the caravan.
I have used Specialised Covers on 2 previous occasions their customer service is superb and not only that they manufacture covers of the highest quality an excellent service from start to finish you are kept informed of progress right from the word go. If you need a cover for your van look no further 5 STARS ALL THE WAY.............
I phoned to enquire about a cover for our caravan but as it was a dealer's special it wasn't easy to know which one it was from their range so I said that I would find out and call them back. Next thing I knew they phoned me and gave me all the information that I needed as they had made the enquiry for me ......to be honest I didn't really know what I was trying to find out and so when the lady at Specialised covers phoned me back I was extremely relieved ! We decided to leave it for a while until we knew what we wanted in the cover itself ie grab handles, locker box access etc so when I phoned back a couple of weeks later I was really surprised to be remembered but I think they record all quotes which made it easy for me to place my order. Despatch date was about 4 weeks. Specialised covers then phoned me a day later to say that they had had a cancelled order and a ready made cover but the colours were the wrong way to what we had requested and it had extra access points than we wanted but they were happy to send that one to us instead of us waiting for our order. We said that we would take it and mentioned that we were away in the caravan a couple of days later and that it would have been brilliant to have got the cover in time .....lo and behold they managed to get it to us in time and what a difference it has made to the caravan itself. The cover comes in an easily accessible bag and there is enough room for the cover when folded (normally I find that I can never get things back in the bag the same as when I bought it in the shop!!). Would definitely recommend the product and the company .....
Have bought a lot of these over the last 20 years and they have always been very good. Expensive yes but better then cheap plastic ones as they do last.
Avery good company to buy from. From the very beginning they demonstrated their product, they were very polite and nothing was not too much trouble for them. We have now used the front cover twice, we found as they said it is easy to put on the caravan.
Absolutely wonderful cover. Tryed a protec front cover, then tryed a Specialised front cover. No comparison, a little expensive but well worth it
Excellent service despite Covid. Arrived as stated and fits the car beautifully. Good quality product and would definitely recommend.