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General Terms Competition / Offer Terms Guarantees, Returns & Repairs
COMPANY DETAILS

This website is the copyright of Specialised Covers Ltd and cannot be reproduced in full or in part without the prior consent of Specialised Covers. Note, this website may contain links to other web sites, where other terms and conditions may apply. This site is owned and operated by Specialised Covers.

Registered office:
1&2 Riverdale House
Dockfield Road
Shipley
BD17 7AD

Registered number 2237596 (England and Wales)
Vat No: 262157415.

General Terms

1.TERMS
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law. 
2.USE LICENSE
Permission is granted to temporarily download one copy of the materials (information or software) on Specialised Covers’ web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
  1. modify or copy the materials;
  2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  3. attempt to decompile or reverse engineer any software contained on Specialised Covers’ web site;
  4. remove any copyright or other proprietary notations from the materials; or
  5. transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Specialised Covers at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3.DISCLAIMER
The materials on Specialised Covers’ web site are provided "as is". Specialised Covers makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Specialised Covers does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site. 
4. LIMITATIONS
In no event shall Specialised Covers or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Specialised Covers’ Internet site, even if Specialised Covers or a Specialised Covers authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. REVISIONS AND ERRATA
The materials appearing on Specialised Covers’ web site could include technical, typographical, or photographic errors. Specialised Covers does not warrant that any of the materials on its web site are accurate, complete, or current. Specialised Covers may make changes to the materials contained on its web site at any time without notice. Specialised Covers does not, however, make any commitment to update the materials.
6. LINKS
Specialised Covers has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Specialised Covers of the site. Use of any such linked web site is at the user’s own risk.
7. SITE TERMS OF USE MODIFICATIONS
Specialised Covers may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
8. GOVERNING LAW
Any claim relating to Specialised Covers’ web site shall be governed by UK legislation in accordance with the Computer Misuse Act 1990, without regard to its conflict of law provisions.General Terms and Conditions applicable to Use of a Web Site.
9. PRIVACY POLICY
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. See our Privacy Policy page for full details. (Updated inline with current GDPR guidelines May 2018).
10. DISCOUNT CODES
Please be aware that all specialised covers discount codes must be applied during purchase of your product. Once the transaction has been processed you are not able to apply the discount or promotional codes.
11. SECURE PAYMENT
Specialised Covers never pass on your credit/debit card details. The Specialised Covers website uses Sage Pay secure payment software to process your transaction, so you can buy in confidence. Our customers also have the option to pay securely for items through their Pay Pal account. Specialised Covers will never store your debit/credit card details.
 

Competition / Offer Terms

Magazine discount codes
  • The discount code will be applied once per transaction.
  • The discount code can only be used once per customer.
  • The discount code cannot be used be used in conjunction with any other offer.
  • Where no ‘Valid until’ date is specified, the offer will expire at the end of the publication cover date (i.e. the offer would expire on 31st August 2018 if the cover issue is August 2018).
  • Any additional cost exceeding the value of this voucher will be paid by the redeemer.
  • This voucher is valid against online or telephone transactions made directly with Specialised Covers.
  • In the event of any dispute, the decision of Specialised Covers is final.
  • Specialised Covers reserves the right to amend these terms and conditions without prior notice.
  • All Specialised Covers discount codes must be applied during purchase of your product. Once the transaction has been processed the discount or promotional code cannot be retrospectively added.
Newsletter, online and email discount codes
  • The discount code will be applied once per transaction.
  • The discount code can only be used once per customer.
  • The discount code cannot be used be used in conjunction with any other offer.
  • Where no ‘Valid until’ date is specified, the offer will expire at the end of that calendar month (i.e. the offer would expire on 31st August 2018 if the offer appeared online in August 2018).
  • Any additional cost exceeding the value of this voucher will be paid by the redeemer.
  • This voucher is valid against online or telephone transactions made directly with Specialised Covers.
  • All Specialised Covers discount codes must be applied during purchase of your product. Once the transaction has been processed the discount or promotional code cannot be retrospectively added.
  • In the event of any dispute, the decision of Specialised Covers is final.
  • Specialised Covers reserves the right to amend these terms and conditions without prior notice.
Show and Event discount codes
  • The discount code will be applied once per transaction.
  • The discount code cannot be used be used in conjunction with any other offer.
  • Where no ‘Valid until’ date is specified, the offer will expire at the end of month issued, unless expressly agreed otherwise with a member of the Specialised Covers team.
  • This discount is valid against transactions made directly with Specialised Covers.
  • In the event of any dispute, the decision of Specialised Covers is final.
  • Specialised Covers reserves the right to amend these terms and conditions without prior notice.
The National
  • Discount can be applied online or over the phone.
  • Discount code must be provided in order to receive discount.
  • Discount applies to full caravan, motorhome storage covers, and Tow Pros.
  • Offers end at midnight on Tuesday 28th May 2019.
  • All orders must be made directly with Specialised Covers.
  • Discount cannot be applied retrospectively and only applies to new orders.
  • Unlimited use of code per customer.
  • One discount applied per cover ordered.
  • Specialised Covers reserves the right to amend these terms and conditions without prior notice.
Stormshield + offer 2019
  • Discount can be applied online or over the phone.
  • Discount code must be provided in order to receive the discount.
  • Discount applies to Stormshield + car covers only.
  • All orders must be made directly with Specialised Covers.
  • Discount and personalisation cannot be applied retrospectively and only applies to new orders.
  • Unlimited use of code per customer.
  • One discount applied per cover ordered.
  • Discount cannot be used in conjunction with any other offer.
  • Offer ends at midnight on 31st July 2019.
  • Specialised Covers reserves the right to amend these terms and conditions without prior notice.
Bennetts exclusive customer offer
  • Discount applies to any motorbike cover.
  • Exclusive for Bennetts customers only. Customer account/reference number may be required.
  • All orders must be made directly with Specialised Covers, either online or over the phone using code provided.
  • Unlimited use of code per customer.
  • Specialised Covers reserves the right to amend these terms and conditions without prior notice.
Beat The Rush
  • Discount can be applied online or over the phone.
  • Discount code must be provided in order to receive the discount.
  • Discount applies to full caravan and motorhome storage covers only.
  • Unlimited use of code per customer.
  • One discount applied per cover ordered.
  • Discount cannot be used in conjunction with any other offer.
  • Offer ends at midnight on 31st August 2019.
  • Specialised Covers reserves the right to amend these terms and conditions without prior notice.

 

Guarantees, Returns & Repairs

CUSTOM COVERS FITTING

Due to the tailored and bespoke nature of our products we request that all covers are tried on and fitted within 6mths of purchase. Any issues with fit must be reported in this time for us to amend the cover.

WARRANTIES AND GUARANTEES

The length of fabric guarantee differs between products:

Tow Pro Lite

  • 1-year Manufacturer’s Warranty

Tow Pro

  • 1-year Manufacturer’s Warranty

Tow Pro +

  • 1-year Manufacturer’s Warranty

Tow Pro Elite

  • 1-year Manufacturer’s Warranty

Caravan and Motorhome cover

  • 3-year Fabric Guarantee
  • 1-year Manufacturer’s Warranty

Stormshield

  • 1-year Manufacturer’s Warranty
  • 1-year Fabric Guarantee

Stormhsield +

  • 1-year Manufacturer’s Warranty
  • 2-year Fabric Guarantee

Prestige

  • 1-year Manufacturer’s Warranty
  • 1-year Fabric Guarantee

Prestige +

  • 1-year Manufacturer’s Warranty
  • 1-year Fabric Guarantee

Prestige Elite

  • 1-year Manufacturer’s Warranty
  • 1-year Fabric Guarantee

Our fabrics have all been tested under British standards. Covers used outside of the UK are not covered by our Manufacturers Warranty.

Fabrics and Warranties are not valid when a product is purchased second hand.

Towing Protectors must only be used for towing purposes; they are not intended as storage covers. A Towing Protector used for storage purposes will invalidate the Warranty and Specialised Covers will not be responsible for issues with the cover due to misuse.

WARRANTY REPAIRS / FABRIC GUARANTEE

The ManufacturersWarranty includes faults that can occur due to a manufacturing error. Examples include: faulty buckles/straps, faults with seams (causing the cover to leak), access points being in the wrong location.

Any manufacturing fault must be reported to Specialised Covers within a year. If a manufacturing fault is reported AFTER a year, then a cover would NOT be covered for a Warranty repair.

Fabric Guarantees cover:

  • Failed performance of fabric (such as water leaking through the fabric due to a fabric fault)
  • Delamination of the fabric (where the layers of fabric start to separate therefore fabric not fit for purpose)

Fabric Guarantees DO NOT cover

  • Weather damage
  • Stone chippings
  • Sharp objects protruding through the fabric (such as bike racks/aerials)
  • Animal/rodent scratches or bites
  • Wear and tear
  • Or any 3rd party damage
REPAIRS AND OUT OF WARRANTY REPAIRS

Due to the nature of the products we manufacture, we must ensure the factory and machinery remains clean at all times. Used covers can damage machinery; therefore we cannot risk bringing dirty products into the factory.

Any cover returned for repair MUST be clean and dry for us to complete the repair. Dirty covers will not be accepted and will be returned at cost to the customer.

Once a cover has passed its Warranty/Fabric Guarantee we are unable to offer repairs. If a cover has evidence of 3rd party damage (not covered by the Warranty/Guarantee), is within its Warranty/Guarantee period and the cover is clean and in good condition, a repair can be made at a cost to the customer. The cost for this will be quoted on a case by case basis.

Specialised Covers DO NOT offer an alteration service. A cover cannot be altered due to a change of vehicle or request for a caravan solar panel, once the cover has been manufactured.

Repairs must be approved prior to any work being undertaken in-order-to ensure the cover is suitable to be brought into the factory. If you are unsure, call our team on 01943 864 646 who will discuss your repair requirements.