This website is the copyright of Specialised Covers Ltd and cannot be reproduced in full or in part without the prior consent of Specialised Covers. Note, this website may contain links to other web sites, where other terms and conditions may apply. This site is owned and operated by Specialised Covers.
1&2 Riverdale House
Registered number 2237596 (England and Wales)
Vat No: 262157415.
Due to the tailored and bespoke nature of our products we request that all covers are tried on and fitted within 6mths of purchase. Any issues with fit must be reported in this time for us to amend the cover.
The length of fabric guarantee differs between products:
Tow Pro Lite
Tow Pro +
Tow Pro Elite
Caravan and Motorhome cover
Our fabrics have all been tested under British standards. Covers used outside of the UK are not covered by our Manufacturers Warranty.
Fabrics and Warranties are not valid when a product is purchased second hand.
Towing Protectors must only be used for towing purposes; they are not intended as storage covers. A Towing Protector used for storage purposes will invalidate the Warranty and Specialised Covers will not be responsible for issues with the cover due to misuse.
The ManufacturersWarranty includes faults that can occur due to a manufacturing error. Examples include: faulty buckles/straps, faults with seams (causing the cover to leak), access points being in the wrong location.
Any manufacturing fault must be reported to Specialised Covers within a year. If a manufacturing fault is reported AFTER a year, then a cover would NOT be covered for a Warranty repair.
Fabric Guarantees cover:
Fabric Guarantees DO NOT cover
Due to the nature of the products we manufacture, we must ensure the factory and machinery remains clean at all times. Used covers can damage machinery; therefore we cannot risk bringing dirty products into the factory.
Any cover returned for repair MUST be clean and dry for us to complete the repair. Dirty covers will not be accepted and will be returned at cost to the customer.
Once a cover has passed its Warranty/Fabric Guarantee we are unable to offer repairs. If a cover has evidence of 3rd party damage (not covered by the Warranty/Guarantee), is within its Warranty/Guarantee period and the cover is clean and in good condition, a repair can be made at a cost to the customer. The cost for this will be quoted on a case by case basis.
Specialised Covers DO NOT offer an alteration service. A cover cannot be altered due to a change of vehicle or request for a caravan solar panel, once the cover has been manufactured.
Repairs must be approved prior to any work being undertaken in-order-to ensure the cover is suitable to be brought into the factory. If you are unsure, call our team on 01943 864 646 who will discuss your repair requirements.