- Product Details
- Delivery & Returns
Delivery & Returns
Standard delivery from order, including manufacture, takes approximately 4 weeks depending on the time of year. Please see each individual product page for seasonal changes. Your estimated dispatch date is shown on the confirmation email sent to you, at the time of order.
SPECIALISED COVERS OFFER FREE DELIVERY WITH DPD ON ALL PRODUCTS SENT TO THE UK MAINLAND.
Deliveries outside of the UK mainland will incur additional charges (see the table below).
If your country isn’t included in the table, please contact our team on +44 (0) 1943 864 646 or alternatively email us at firstname.lastname@example.org
If your mobile number has been provided, DPD will send an automated text, to you, with an hour delivery slot on your delivery day. This also gives you the option to rearrange your delivery for another day.
7 WORKING DAYS FAST TRACK
This service is available online and through our Sales Office at the additional cost of £50. Delivery constitutes dispatch of your order within 7 working days from the date of order when placed before noon on any working day. Orders after that will be placed on the system the following day and the dispatch date calculated from then. Orders placed on a weekend will be processed on the following Monday so an expected dispatch will be calculated from that date.
Weekend Delivery is available at an additional cost of £25 and constitutes a Saturday or Sunday, following the relevant delivery period. Either day can be specified if required, and requested by phone or in 'additional information' at point of order. If not, the delivery day will be confirmed by DPD.
Please note, if you are purchasing from outside the EU, you may incur additional import duties set for that country. The prices below are for the dispatch on single items, if it is a multiple order please call for a quote.
GUIDE DELIVERY COSTS FOR 1 PARCEL
- Belgium, France, Germany, Luxembourg - £29
- Netherlands - £30
- Austria, Denmark, Liechenstein - £33
- Channel Islands, Ireland, Isle of Man, Northern Ireland - £29
- Czech Republic, Slovakia, Spain - £37
- Estonia, Finland, Hungary, Poland, Portugal, Slovenia - £50
- Italy - £42
- Bulgaria, Latvia, Lithunia, Romania, Serbia - £35
- Greece - £48
- Bosnia, Croatia, Iceland - £70
- USA - £89
- Gibraltar, Norway, Switzerland - £90
- Bahrain, Japan - £150
- Mexico, South Africa - £200
- Malaysia - £175
- Australia, Barbados, Bermuda, Brazil, Canada, Chile, China, Cuba, Hong Kong, New Zealand - £200
- Kuwait, Saudi Arabia, Singapore, United Arab Emirates - £300
- Cyprus - £110
- If not listed please call for a quote
Here at Specialised Covers we do our best to ensure customers are satisfied with the products they purchase and any faults on our part are dealt with swiftly and efficiently. Due to the nature of the products we sell and manufacture at Specialised Covers Ltd we have 2 returns policy dependent on whether the goods are made to order or stock items. Please see our returns policy below. For full details regarding Fabric Guarantees, Manufacturing Warranties, repairs and returns please see our Terms & Conditions page.
RETURNS POLICY - NON TAILORED COVERS / GOODS:
In the unlikely event of you wishing to return an item to us, please ensure that you send items back via Recorded Delivery. This will ensure that you have proof of postage and can also obtain proof of delivery.
14 DAYS RETURN POLICY:
If for whatever reason you do not like an item when it arrives, or it is damaged in transit, you can return it within 14 days of receiving it and we will issue a refund or replacement (provided that no personalisation has been carried out). Note however, that costs of return will not be refunded.
All unwanted goods and items shall be returned to Specialised Covers Ltd, Returns Department, 1 And 2 Riverdale House, Dockfield Road, Shipley, West Yorkshire, BD17 7AD at the purchaser’s own expense. No ‘Postage and Packing’ costs, of any kind, will be included in the refund price of the returned good/s or item/s.
Items that go missing in the post will not be considered to have been returned to Specialised Covers Ltd. Safe delivery of returned goods is the full responsibility of the sender, and any such lost items will need to be claimed for by the sender. Specialised Covers will take no responsibility for items that go missing whilst in transit. For this reason we advise that all returning items are given full postal insurance.
Please note that all items returned should be posted to our main address - as shown above and on our Contact Us page. A full refund or exchange will be given provided that the items have not been damaged or used and returned to us within 14 days of purchase. Please also enclose a copy of your invoice together with details as to why you are returning your order and how you wish to have the matter resolved.
Items with defects of material or workmanship will be repaired or replaced at our discretion as covered under the manufacturers warranty.
RETURNS POLICY - TAILORED / BESPOKE COVERS
Please be aware, all good and items that are ‘Handmade To Order', ‘Made to Order’, ‘Tailor Made’, ‘Tailor made to the individual’ ‘Bespoke’ or any other term that indicates that an item has been specifically, or specially, made for the purchaser is hereby known as ‘Bespoke’ and cannot be returned to us for a refund. (Please see ‘Distance Selling Act’ for your statutory rights).
Customers should always check with us before placing an order. If you are unsure about any item you wish to purchase from us, please email email@example.com or phone 01943 864 646 with your enquiry.
We reserve the right to offer a refund up to the total full value of the item purchased. Any refunds offered will not include any ‘Postage and Packing’ cost that have been incurred by either party.
Please Contact us before returning any ‘Bespoke’ goods or items.
Should any 'Bespoke' goods, or items, be returned to us without prior agreement in writing (i.e. by email or Letter) it will be the purchasers full responsibility to make arrangements to have any such 'Bespoke' goods, or items, returned to them at their own expense. We will attempt to contact you via email upon receipt of any unsolicited returned ‘Bespoke’ goods, or items, with our intent. Unsolicited returned 'Bespoke' goods, or item, left unclaimed for more than 90-days shall be considered as abandoned by the purchaser and become the property of Specialised Covers.
As the majority of our items are made to order to customers requests and vehicles they are all unique. Whilst every effort will be made to emulate the product shown in the photographs variation is to be expected. This can include but is not limited to:
- Slight colour variations - Slight fit variations - Different style of pipings and seams - Different size and weight
Please note all our goods are fully insured in transit to our customers and should an item get lost or damaged in transit we shall take care of it.
Unfortunately Specialised Covers are unable to offer a repairs policy. Used covers can damage our machinery and our facility has strict rules on cleanliness that a used cover would infringe. In the unlikely event that your cover does come into disrepair, you can contact a member of our team for advice. It may be possible to send fabric to repair your cover. All damage and repair work will be judged on a case by case basis and dealt with as necessary. Please contact our Customer service team to discuss your issues.
Unable to find your answer? Contact our Customer Service team on 01943 864 646 or alternatively email us at firstname.lastname@example.org
SPECIALISED COVERS WILL NOT ACCEPT THE FOLLOWING
1. Any customer personal feeling or subjective reason is not allowed for exchange or refund, based on the fact that the product is not perfectly suited to you or the end result does not meet your expectation.
2. Slight colour difference. We have done our best to display as accurately as possible the colours of the apparels shown on our website. However, because the colours you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate.
3. The customer doesn’t like the colour or style, and wishes to change to another colour or style/pattern/design.
4. Customer carelessness of handling or opening the parcel e.g. damaging the item whilst opening with scissor or penknife and dirt due to dirty hands.
Please be careful when opening your parcel.
Frequently Asked Questions
From start to finish - absolutely perfect. Following, what appeared to be some technical glitches regarding payment on their site and a few technical queries regarding the customization and final fitment of a cover to my vehicle (RX8 R3) we got the manufacturing process under way. Through each of the above steps and the one query they had themselves regrading the factory fitted rear spoiler fitted to the vehicle they where they were entirely professional and courteous with quick and easy communication via email. I did have a request regarding the emblem stitched into the front of cover (around the car logo area). At this point, I was a little apprehensive; although this appeared to be somewhat simple, yet unique request and being a detail oriented person - especially regarding my cars, that this perhaps wouldn't quite turn out how I wanted it. Upon receiving the product (shipped as described through their website), I was frankly completely delighted with the final finish of the product. Cosmetically there isn't a single floor in the seams between the separate "panels" of material. It is clear that a lot of time and expertise has been put into the making of this cover and, although its one of the more expensive covers on the market with a somewhat lengthily wait time, the final finish of the product really does reflect that. In a sea of otherwise poorly fitted, cheap and nasty car covers (which better resemble random bits of thin, cheap cloth that look pretty shoddy), the products from this company blow the competition out of the water. The price, I think given the quality of the final product, is more than reasonable and being the kind of product your only buying for a vehicle as a "one off", none of that really matters to me. The cover, now on my car, looks purposeful and reflects the level of care than i put into the ownership and upkeep of the vehicle. I'm absolutely delighted with the cover i have received from Specialised Covers. Every step of the customer experience was a delight and, given this experience, I will shortly be ordering a second cover for my second vehicle to match that of the first. I can't recommend them enough and would advise anyone not to bother with any other company if they are at all serious about the longevity and upkeep of their own vehicle. Its also really nice and refreshing to see a English company go about their product creation and branding at a unapologetically high level. Looking forward to my next order. Keep it up :)
The quality of the product and customer service was excellent throughout. This was important because of the unique nature of may car. Whilst I expected the cover to be fitted, I hadn't quite expected pockets for my podded headlamps - perfect.
Brilliant product easy to fit I have no problem in recommending this front cover
excellent service and very pleased with the product would recommend
This is a fantastic company which offers great customer service..
From the end of September until the first of April my 550 Anniversary Spyder is snuggled and cossetted under a soft Grey Specialised Cover in the garage. it fits like a glove keeping it dust free and unlikely to be abraided with me passing by during the winter months. During the summer months the car is used and the Specialised Cover returns to its custom made bag.
Very happy with our caravan cover.
The cover is very easy to place onto our van, and is a very good fit. My only down side, I would have preferred the attaching straps to be further up from their position on the very bottom of our cover (but this is age related).
we are really impressed the cover fits like they said it would. it is easy to put on. it looks good and came before we actually expected it
One of the best companies I've ever dealt with. Great communication every step of the way, friendly, quick and a superb product. As good as it gets.
Delivered ahead of schedule and as with previous covers an excellent product. These continue to improve on the last 14 years we Have been buying them
Perfect fit and finish. Wind has not even made it flinch whereas I have previously needed to refit old covers. Will be back.
They keep you informed regularly, let you know when it’s ready and being dispatched. The carrier delivers on time. The cover is easy to fit and remove (literally takes minutes, worked very well protecting the front of our caravan, overall a great experience.
I contacted Specialised Covers regarding the strap that goes under my caravan tow hitch area as I'd not clipped it together properly and it had dragged on the floor during my journey and wanted to know if I could purchase a new one. Super quick reply asking for the number to ensure they got the right one for me which was great. They then responded with 'there will be no charge for this' which in this day and age is very, very refreshing! Yes its not an expensive part but it still has to be put together and posted out so there is a cost. Top marks to Specialised Covers and many thanks.
Great communication, quality materials and well made , fitted like a glove
Very pleased with our new awning, just a pity you have to buy extra poles to complete the usability, all in all a good product.