Double Sun Lounger – (Dimensions Height 49cm / Width 171cm / Length 220cm)
- Product Details
- Delivery & Returns
Delivery & Returns
Standard delivery from order, including manufacture, takes approximately 4 weeks depending on the time of year. Please see each individual product page for seasonal changes. Your estimated dispatch date is shown on the confirmation email sent to you, at the time of order.
SPECIALISED COVERS OFFER FREE DELIVERY WITH DPD ON ALL PRODUCTS SENT TO THE UK MAINLAND.
Deliveries outside of the UK mainland will incur additional charges (see the table below).
If your country isn’t included in the table, please contact our team on +44 (0) 1943 864 646 or alternatively email us at email@example.com
If your mobile number has been provided, DPD will send an automated text, to you, with an hour delivery slot on your delivery day. This also gives you the option to rearrange your delivery for another day.
7 WORKING DAYS FAST TRACK
This service is available online and through our Sales Office at the additional cost of £50. Delivery constitutes dispatch of your order within 7 working days from the date of order when placed before noon on any working day. Orders after that will be placed on the system the following day and the dispatch date calculated from then. Orders placed on a weekend will be processed on the following Monday so an expected dispatch will be calculated from that date.
Weekend Delivery is available at an additional cost of £25 and constitutes a Saturday or Sunday, following the relevant delivery period. Either day can be specified if required, and requested by phone or in 'additional information' at point of order. If not, the delivery day will be confirmed by DPD.
Please note, if you are purchasing from outside the EU, you may incur additional import duties set for that country. The prices below are for the dispatch on single items, if it is a multiple order please call for a quote.
GUIDE DELIVERY COSTS FOR 1 PARCEL
- Belgium, France, Germany, Luxembourg - £29
- Netherlands - £30
- Austria, Denmark, Liechenstein - £33
- Channel Islands, Ireland, Isle of Man, Northern Ireland - £29
- Czech Republic, Slovakia, Spain - £37
- Estonia, Finland, Hungary, Poland, Portugal, Slovenia - £50
- Italy - £42
- Bulgaria, Latvia, Lithunia, Romania, Serbia - £35
- Greece - £48
- Bosnia, Croatia, Iceland - £70
- USA - £89
- Gibraltar, Norway, Switzerland - £90
- Bahrain, Japan - £150
- Mexico, South Africa - £200
- Malaysia - £175
- Australia, Barbados, Bermuda, Brazil, Canada, Chile, China, Cuba, Hong Kong, New Zealand - £200
- Kuwait, Saudi Arabia, Singapore, United Arab Emirates - £300
- Cyprus - £110
- If not listed please call for a quote
Here at Specialised Covers we do our best to ensure customers are satisfied with the products they purchase and any faults on our part are dealt with swiftly and efficiently. Due to the nature of the products we sell and manufacture at Specialised Covers Ltd we have 2 returns policy dependent on whether the goods are made to order or stock items. Please see our returns policy below. For full details regarding Fabric Guarantees, Manufacturing Warranties, repairs and returns please see our Terms & Conditions page.
RETURNS POLICY - NON TAILORED COVERS / GOODS:
In the unlikely event of you wishing to return an item to us, please ensure that you send items back via Recorded Delivery. This will ensure that you have proof of postage and can also obtain proof of delivery.
14 DAYS RETURN POLICY:
If for whatever reason you do not like an item when it arrives, or it is damaged in transit, you can return it within 14 days of receiving it and we will issue a refund or replacement (provided that no personalisation has been carried out). Note however, that costs of return will not be refunded.
All unwanted goods and items shall be returned to Specialised Covers Ltd, Returns Department, 1 And 2 Riverdale House, Dockfield Road, Shipley, West Yorkshire, BD17 7AD at the purchaser’s own expense. No ‘Postage and Packing’ costs, of any kind, will be included in the refund price of the returned good/s or item/s.
Items that go missing in the post will not be considered to have been returned to Specialised Covers Ltd. Safe delivery of returned goods is the full responsibility of the sender, and any such lost items will need to be claimed for by the sender. Specialised Covers will take no responsibility for items that go missing whilst in transit. For this reason we advise that all returning items are given full postal insurance.
Please note that all items returned should be posted to our main address - as shown above and on our Contact Us page. A full refund or exchange will be given provided that the items have not been damaged or used and returned to us within 14 days of purchase. Please also enclose a copy of your invoice together with details as to why you are returning your order and how you wish to have the matter resolved.
Items with defects of material or workmanship will be repaired or replaced at our discretion as covered under the manufacturers warranty.
RETURNS POLICY - TAILORED / BESPOKE COVERS
Please be aware, all good and items that are ‘Handmade To Order', ‘Made to Order’, ‘Tailor Made’, ‘Tailor made to the individual’ ‘Bespoke’ or any other term that indicates that an item has been specifically, or specially, made for the purchaser is hereby known as ‘Bespoke’ and cannot be returned to us for a refund. (Please see ‘Distance Selling Act’ for your statutory rights).
Customers should always check with us before placing an order. If you are unsure about any item you wish to purchase from us, please email firstname.lastname@example.org or phone 01943 864 646 with your enquiry.
We reserve the right to offer a refund up to the total full value of the item purchased. Any refunds offered will not include any ‘Postage and Packing’ cost that have been incurred by either party.
Please Contact us before returning any ‘Bespoke’ goods or items.
Should any 'Bespoke' goods, or items, be returned to us without prior agreement in writing (i.e. by email or Letter) it will be the purchasers full responsibility to make arrangements to have any such 'Bespoke' goods, or items, returned to them at their own expense. We will attempt to contact you via email upon receipt of any unsolicited returned ‘Bespoke’ goods, or items, with our intent. Unsolicited returned 'Bespoke' goods, or item, left unclaimed for more than 90-days shall be considered as abandoned by the purchaser and become the property of Specialised Covers.
As the majority of our items are made to order to customers requests and vehicles they are all unique. Whilst every effort will be made to emulate the product shown in the photographs variation is to be expected. This can include but is not limited to:
- Slight colour variations - Slight fit variations - Different style of pipings and seams - Different size and weight
Please note all our goods are fully insured in transit to our customers and should an item get lost or damaged in transit we shall take care of it.
Unfortunately Specialised Covers are unable to offer a repairs policy. Used covers can damage our machinery and our facility has strict rules on cleanliness that a used cover would infringe. In the unlikely event that your cover does come into disrepair, you can contact a member of our team for advice. It may be possible to send fabric to repair your cover. All damage and repair work will be judged on a case by case basis and dealt with as necessary. Please contact our Customer service team to discuss your issues.
Unable to find your answer? Contact our Customer Service team on 01943 864 646 or alternatively email us at email@example.com
SPECIALISED COVERS WILL NOT ACCEPT THE FOLLOWING
1. Any customer personal feeling or subjective reason is not allowed for exchange or refund, based on the fact that the product is not perfectly suited to you or the end result does not meet your expectation.
2. Slight colour difference. We have done our best to display as accurately as possible the colours of the apparels shown on our website. However, because the colours you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate.
3. The customer doesn’t like the colour or style, and wishes to change to another colour or style/pattern/design.
4. Customer carelessness of handling or opening the parcel e.g. damaging the item whilst opening with scissor or penknife and dirt due to dirty hands.
Please be careful when opening your parcel.
Frequently Asked Questions
Excellent cover. Delivered ahead of time. Great communication.
Order was completed and sent to Croatia without a hassle. Quality product. Thanks
Excellent service no more to say
Lead time a little longer than I'd prefer, but I was updated of progress along the way and the item was delivered on time as stated at the start of the ordering process. The product is exactly as I expected. Very good quality and fit.
It was really refreshing to be told the state of my orders all through the process. Made me feel confident that they knew what they were doing. Everything arrived safely and appears to be be very good quality. The only criticism I can possibly make is the length of time it took to get my order. No doubt they were very getting orders out before Christmas.
Firstly, I would like to comment on your Website - I found it very user friendly. When choosing my choice of colours and access panels, your member of staff was extremely helpful and patient and this resulted in "getting it right". Delivery was, I thought, going to be a problem as I was going away shortly after placing my order and I wanted the cover before bringing my new caravan home from Leicestershire. However, Specialised Covers arranged for my cover to be shipped direct to the caravan dealer. When I collected my new caravan my cover was waiting and matched my car perfectly. Thanks very much.
Perfect fitting car cover. Great to deal with on the phone and excellent communication on progress whilst being made. Lightweight and easy to manage cover, very pleased.
This is the second cover of specialist covers we have had in six years the first one was extensiverly used for long periods of cover it perished down the door seam and had to be replaced no hesitation it had to be Specialist Covers for a new one .
I really like his cover. The material looks excellent and should last ages. It was pretty straightforward to fit and there were even sewn sockets for the broom handles supplied to lift it in place. We had some head scratching over the securing straps and the straps for the corner steadies seem in the wrong place. Could have done with instructions for how to do this, but it all pulled down securely. The hitch cover seems to be for the newer Puck as it is much too long and wide, but by tucking in the surplus it looks OK. It looks OK on as well, but just seems as if it is for a slightly larger van. I was expecting a much more snug fit. But if we trade up to a Puck L it might fit that as well. The attention to detail in terms of window covering material and spare material is impressive, but looking at what we got, for me, the most impressive bit is the price. How do they do it for the money?
Great product perfect fit and looks good
We had to have our caravan measured bespokely because no-one made a generic cover for it. Specialised Covers visited the dealer, over 60 miles away, and measured the cover and produced one that fits perfectly. We went for the Elite Pro and it is very robust. We would highly recommended the cover and Specialised Covers.
It's a pity I could not give 5 stars as the product is well made and easy to fit apart from the bottom tension strap which requires you to climb under the front of the van and both locks disappear out of hands reach.
Even though my vehicle is quite rare Specialized Covers had a pattern to work from and were able to give me a projected completion date straight away. The staff were friendly and utterly professional and the cover was ready quite a few weeks early. The finished article is beautifully made and the vehicle looks just as good covered as it does on the road. I can't rate this company highly enough.
Was disappointed with the thickness of the protection our previous cover your Universal fit Tow pro lite model had a greater level of protection for the windows and front panel than the tailored fit model Tow pro +just purchased. The fitting of the Tow pro + model is however excellent and can be done alone easily.
Order was hassle-free, efficient and professional - and apart from paying extra to have them send the cover earlier, no account was made for the Bank Holiday weekend - but order arrived and the fit is superb.
I changed caravan and needed a cover quickly. Ordering the cover was really easy and it arrived well ahead of the caravan. Using the front cover could not be any easier.Being just one piece, it takes but 5 minutes to put in on.